Service design

Service design Share Just like our product and interface design process, our service design is based on solid research insights, and is thoroughly prototyped and tested. We design service solutions that meet expectations, are easy and enjoyable to use, and service touchpoints that satisfy your customers. Metods & tools All Post Customer journey mapping Explore […]

Participatory design

Participatory design

Participatory design Share Uncover rich and diverse insights through participatory design with internal stakeholders or research participants. These insights can become the basis for qualitative research or guidance for further strategy development. Metods & tools All Post Stakeholder mapping Understand how your stakeholders interact and influence each other’s actions, and how they can affect the […]

Information architecture

Information architecture

Information architecture Share Present content to your audience in a clear and compelling way with solid information architecture. Metods & tools All Post Choice architecture design Understand and influence how your customers make decisions related to your product or service. Sitemap To get it right from the start, we use sitemaps to plan the information […]



Prototyping Share Our prototypes help you to test the product or service benefits and drawbacks for your customers. Prototypes can be used to understand how well solutions can be used in their intended context, and to gauge the reaction and acceptance from your customers, before you go to market. We do “just enough” prototyping to […]

Business model canvas

Explore a variety of potential business models with this straightforward and collaborative tool.

Functional prototypes

They are models or software solutions to demonstrate product or service functionalities and to test these before committing the project for further development.

Appearance prototype

Dynamic, visual, three-dimensional and environmental representations of what a product, service or application may look like. Used to evaluate the initial customer experience or reaction, in-store experiences and to refine aspects of colour and material choices.

Click-through prototypes

Click-through prototypes are usually low/mid fidelity versions of the envisioned solution. They help, among other things, simulate the system responses and test the appropriateness of the interaction flow.

Conceptual prototypes

They can be interactive and enable testing of user acceptance by multiple users in various contexts. They may take the form of paper, video, software or three-dimensional prototypes. These representations help to explain the concept vision to various stakeholders – clients, users and colleagues.

Paper prototype

Paper prototypes, or mock-ups, are used to test early iterations of a design concept. People are asked to represent the prospective users and to perform realistic tasks by interacting with a paper version of the interface. This helps us to test and refine concepts before developing higher fidelity prototypes.