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Putting people first

The Experientia blog

5 days ago

Berlin exhibition features Experientia work

The exhibition, curated by ANCB The Aedes Metropolitan Laboratory, presents exemplary built projects and outstanding conceptual models by...

17 days ago

Videos online of the SDGC conference 2020

All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the...

17 days ago

[Book] Design of Supporting Systems for Life in Outer Space

Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.

a month ago

The Financial Times’ Gillian Tett on remote user research

From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.

a month ago

Social science perspectives on artificial intelligence. A special issue.

This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective.

a month ago

[Book] Creating a Culture of Innovation

Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can...

a month ago

VA creates US Government’s first-ever employee experience journey map

The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that...

a month ago

Human-Centered Design Playbook by Australia’s Victoria State Government

This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability...

a month ago

Experientia speaks at EFUS webinar on insecurity at night

On 24 November Elena Guidorzi, research unit coordinator of Experientia, will speak at the EFUS web conference entitled “Reducing and...

a month ago

Google Health’s human-centred observational study on AI’s real-world problems

The gulf between the technical brilliance claimed for Google’s deep learning model and its real-world application points to a common...

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Jan 9

AI Blindspot - A discovery process by @BKCHarvard and @medialab for spotting unconscious biases and structural ineq… https://t.co/YYuRHyeHMW

Jan 6

"The example of Street Moves [ideated by @cityofsound of @vinnovase] does represent a modest attempt to give urban… https://t.co/Fi8PcoK6I1

Jan 6

All videos of the Service Design Global Conference of October 2020 are now available for free on youtube. Here the… https://t.co/75NTQUxu3u

Jan 6

In her book Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior an… https://t.co/SEpgIgMYIM