Get in touch

Thank you for your email.
We will answer as soon as possible.

We're from



We've worked in



scroll arrow

About us

Experientia is an international, independent, award-winning UX research and service design agency. We rethink how things operate and design cutting-edge solutions that align products and services with people’s behaviors, actions and aspirations, making them work better for those who use them.

From Insight to Innovation

Experientia is at the forefront of human-centered service and interaction design. We work with private and public organizations to create services that work better for customers, employees and society.

We use qualitative research to develop an in-depth understanding of people’s behaviors, actions, pain points and aspirations in a given context to identify key decision-making moments.

We translate this insight into compelling solutions that improve the way people engage with products and services, increasing their sense of competence and having a positive effect on their decisions and behaviors.

Designing innovative solutions for 15 years

We have successfully completed over 350 projects in 30 countries, solving complex challenges for over 100 clients, including: 3M, Amgen, Arup, Coca-Cola, Design Council Singapore, Deutsche Telekom, EDF, European Commission, Hitachi, ILO, Intel, Intesa Sanpaolo, the Italian Government (Digital Transformation Team), Netflix, Samsung Electronics, SAP, Sony, Takeda/Shire, Tarkett, UniCredit, and Vodafone.

Our experience covers a wide range of industries including: Pharma & Healthcare, Finance & Insurance, Public Sector & Social Innovation, Behavioural Change Solutions (in Urban Sustainability, Mobility, Energy), FMCG, Food, Fashion and Technology.

Inhouse expertise

We are a multilingual, multidisciplinary team, with expertise in strategy, design, cognitive and social psychology, ethnographic and UX research, information architecture, prototyping, and usability assessment.

Our three founding partners – Mark VanderbeekenMichele Visciòla and Jan-Christoph Zoels – are actively involved in our day-to-day work and help develop engaging solutions for your unique challenges.

Whether you are a big player or a growing entrepreneur, contact us to see how we can improve, optimize or help you rethink your services and products.

Interested in a career with us?
  • Then we’re interested in hearing from you.

    We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions below for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX means to you.

  • Junior UX researcher: Basel, Switzerland

    Experientia, an international experience design consultancy, is looking for a Junior UX Researcher to join our Healthcare Unit projects in Basel Switzerland where we recently opened a new studio. The ideal candidate should be trained as user-centred research specialist with an exceptional knowledge of how UX research and design complement each other. We are looking for someone that understands the necessity for innovation in today's rapidly evolving world. Candidates will be part of a team specialized in the healthcare industry and will be exposed to a variety of projects characterizing the current innovation challenges that Pharma and/or Medtech industries are facing. Required . Passion for UX Research, innovation and the user-centered design processes. . University and/or advanced degree(s), that includes psychology, anthropology, cognitive science, human factors or related field. Applicants with additional qualifications in behavioral economics and/or design thinking/doing are prefered. . Ability to work in a fast paced industry. . Collaboration is your middle name, locally with your Experientia colleagues and also with team members abroad. . Proactive and pragmatic approach with the capability to work in a constantly changing environment. . Excellent proficiency in the English language. A good knowledge of German and other languages are a plus. As a junior UX researcher you will have the opportunity to . Research human behaviors through lab studies, field visits, design ethnography, interviews and usability testings. . Take part in the analysis of the research results to produce insights in projects with an international reach. . Take part in design thinking/doing activities for problem definition and potential solutions for leading companies. . Prepare material for workshops to present the research results and engage the relevant stakeholders in participatory activities. . Take part in the definition of innovation opportunities and development of persona models and service models together with the relevant team to define service maps and touchpoints. . Contribute in the finalization of all deliverables. . Participate in commercial activities such as preparing and presenting proposals to Experientia Healthcare prospective and existing clients. Salary The salary will depend on the level of experience of the applicant. How to apply Interested applicants should send a an English CV and motivational cover letter as well as any other relevant supporting materials to [email protected] Contact Experientia Global SA, Stadthausgasse 10, 4051 Basel

  • Service design intern: Basel, Switzerland

    Experientia, an international experience design consultancy, is looking for an excellent service design intern to support our Healthcare Unit located in Basel Switzerland where we recently opened a new studio. We are looking for someone that understands that in all our services, people are our key reference point. They guide us when we conduct research, model behaviors, create strategies, imagine concepts, craft solutions, design prototypes and test results. Required . Passion for Service Design, innovation and user-centered design processes . Holistic thinker and designer, systems approach to enable complex service offerings . Able to conceptualize service maps and touchpoints from early ideas to detailed solutions . Advanced English language skills, each additional language is a plus . Excellent time management skills and attention to detail . Knowledge or interest in the healthcare field is desired . We prefer candidates that either have a university and/or advanced degree(s) in Service Design, Interaction Design, User Experience Design, or similar or candidates who are currently working toward a Master’s or Bachelor’s degree in the aforementioned fields As a service design intern you will: . Participate in user research activities: ethnographic research, stakeholder consultation and participatory design . Visualize user research insights . Conceptualize innovative ideas for user experiences . Design service, user interface and interaction design solutions across multiple digital and physical touchpoints . Iterate design solutions . Design interactive prototypes . Document design specifications . Apply testing insights to concept iteration . Have the opportunity to further your experience in an international environment with worldwide projects and make a difference in healthcare solutions of the future Salary and duration: The paid internship lasts from 3-6 months and the position may roll over into a contract position afterwards if the internship is successful. How to apply: Interested applicants should send a motivational cover letter in English, an English CV, a detailed portfolio and possible other supporting materials to [email protected] Contact Experientia Global SA, Stadthausgasse 10, 4051 Basel

Our offices


Experientia Pte Ltd

Block 1 Thomson Road #04-330G Balestier Shopping Center 300001, Singapore

- for general inquiries
- for business inquiries
- for employment or internships

+65 9795 4302

Company Reg. Nr.: 201538304N


Experientia s.r.l

- Turin (10123): Via Cesare Battisti 15 - Milan (20159): c/o Yoroom, Via Pastrengo 14

- for general inquiries
- for business inquiries
- for employment or internships

+39 011 812 9687

Social Capital: 100,000 euro Company Reg. Nr.: 1031176 Fiscal Code & VAT Nr.: IT 09182030016


Experientia Global SA

- Lausanne (1003): c/o Intermandat SA, rue du Petit-Chêne 38 - Basel (4051): Stadthausgasse 10

- for general inquiries
- for business inquiries
- for employment or internships

+41 21 588 0102

IDE/UID (VAT) Nr.: CHE-272.046.516