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About us

Experientia is an international, independent, award-winning UX research and service design agency. We rethink how things operate and design cutting-edge solutions that align products and services with people’s behaviors, actions and aspirations, making them work better for those who use them.

From Insight to Innovation

Experientia is at the forefront of human-centered service and interaction design. We work with private and public organizations to create services that work better for customers, employees and society.

We use qualitative research to develop an in-depth understanding of people’s behaviors, actions, pain points and aspirations in a given context to identify key decision-making moments.

We translate this insight into compelling solutions that improve the way people engage with products and services, increasing their sense of competence and having a positive effect on their decisions and behaviors.

Designing innovative solutions for 15 years

We have successfully completed over 350 projects in 30 countries, solving complex challenges for over 100 clients, including: 3M, Amgen, Arup, Coca-Cola, Design Council Singapore, Deutsche Telekom, EDF, European Commission, Hitachi, ILO, Intel, Intesa Sanpaolo, the Italian Government (Digital Transformation Team), Netflix, Samsung Electronics, SAP, Sony, Takeda/Shire, Tarkett, UniCredit, and Vodafone.

Our experience covers a wide range of industries including: Pharma & Healthcare, Finance & Insurance, Public Sector & Social Innovation, Behavioural Change Solutions (in Urban Sustainability, Mobility, Energy), FMCG, Food, Fashion and Technology.

Inhouse expertise

We are a multilingual, multidisciplinary team, with expertise in strategy, design, cognitive and social psychology, ethnographic and UX research, information architecture, prototyping, and usability assessment.

Our three founding partners – Mark VanderbeekenMichele Visciòla and Jan-Christoph Zoels – are actively involved in our day-to-day work and help develop engaging solutions for your unique challenges.

Whether you are a big player or a growing entrepreneur, contact us to see how we can improve, optimize or help you rethink your services and products.

Interested in a career with us?
  • Senior Service Designer: Basel, Switzerland

    Experientia is looking for an outstanding Senior Service Designer - with specific experience in either healthcare, energy, sustainable innovation - to join our team in Basel, Switzerland. The Senior Service Designer will have experience leading UX research and design projects, lasting from 4 to several months in international environments. The ideal candidate will have excellent service design skills, process-oriented and methodological thinking, and experience in designing complex service ecosystems using a human-centred design methodology. Good knowledge of various qualitative research methods is required - including ethnographic observations, netnography, contextual interviews, digital ethnography (e.g. remote interviews and digital activities), heuristic and formative evaluations, usability testing and knowledge of how to translate these into the design process. They will have experience in the analysis of field research results, creating research-based personas, customer journey maps, service blueprints, system maps, opportunity maps, behavioural models and service models. Your new job will start in January 2023 and will ensure you to work for outstanding projects that address sustainability challenges in the energy and healthcare domains. Key responsibilities . Scope, plan, lead and work on service design projects and lead the client on a professional level . Define future customer journeys across channels and touchpoints for some of the world’s leading international brands . Present to clients, and set up and facilitate workshops and co-creation sessions . Lead, guide and mentor junior and mid-level designers . Help shape and develop service design methods and tools within Experientia . Understand the parameters of a design problem and translate user research and usability findings into insights, behavioural models and tangible service models (personas, customer journey maps, opportunity maps, concept ideation etc.) and help the design team to transfer insights into effective appropriate design deliverables . Conceptualize service maps and touchpoints from early ideas to detailed solutions . Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community . Work independently, or in teams and in close conjunction with the partners, to produce delightful services Relevant experience and mindset . A skilled professional with 5+ years of working experience in the field of service design, preferably in an agency and for the industries mentioned above, and with a proven track record of designing products and services with clients that have gone to market . University and/or advanced degree(s) in Service Design, User Experience Design, Product Service System Design, or similar . A reliable person with a strong orientation in collective results and a high level of collaboration . A strong facilitator and presenter . An expert who knows the common service design tools, methods and processes . Experienced in planning and conducting qualitative user research . Strong ability to synthesise complex research findings into thematic insights that reflect diverse social, cultural and user contexts . Strong visual and verbal communication skills . Able to use relevant software (Adobe CS, Keynote, Powerpoint) . Understanding of how and why services succeed or fail and ability to spot likely problems in strategy, positioning, customer journey engagement, touchpoints, interaction flow, or presentation before roll-out . Demonstrated ability to adhere to critical project timelines in a fast-paced environment We would like you to be . Flexible and willing to travel when projects require it . Excellent communicator in English (knowledge of other languages is appreciated and taken into account in the evaluation of profiles) . Constantly updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients Benefits . A competitive salary for a job position in projects that face major challenges for the sustainability of consumer behaviour and for the change of behaviours and cultures . Working in international settings with frequent business trips in Europe . Flexible working hours How to apply Interested applicants should send a motivational cover letter in English, an English CV, a portfolio (pdf format or online) and any other supporting materials to [email protected]. The portfolio should show a range of projects including interim and final deliverables and what the role and contribution to each was.  

  • Senior UX/UI Designer: Basel, Switzerland

    Experientia is looking for a Senior UX/UI Designer to manage design projects in Basel. You will join us with outstanding visual design skills, methodical thinking, fascination with information visualization, and deep understanding of service and interaction design. As a Senior UX/UI designer you have a good knowledge of the design process (user research, research-based personas, customer journey maps, etc..) in order to translate data in meaningful and appealing interactive visual solutions that can address multiple audiences. Therefore you will closely work with User Researchers, Service Designers and Interaction Designers. Your new work at Experientia will start at the beginning of January 2023. We would like to conclude the selection process by November 2022. Key responsibilities . Scope, plan, and lead design activities from initial requirements to concept, interaction design and development . Be responsible for design concepts across projects and platforms, and take a leading role in projects . Develop UX/UI design strategy, core differentiators and project positioning, and be the reference person for UX/UI style and design consistency matters . Produce storyboards, scenarios, user flows, wireframes, design prototypes, and UI specifications . Interact with clients, colleagues and external parties to ensure that our design solutions are conceptualized and delivered to top-notch quality . Work closely with developers and visual and user experience designers contributing to the improvement of the design quality and final user experience . Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community Relevant experience and mindset . A professional UX/UI designer with 4+ years of experience in digital projects . A bachelors or masters degree in interactive design, user experience design or similar . Excellent knowledge of the Adobe design tools: Illustrator, Indesign, Photoshop and XD. Hand-drawn illustrations is a plus, as well as proficiency in tools such as Sketch, Figma, Miro, Keynote etc. Versatility to learn different tools according to project requirements . A strong facilitator and presenter . Experienced in evaluating the results of qualitative user research . Fully aware of the design possibilities within web and mobile platforms, and excited about emerging technologies . Strong visual and verbal communication skills, self-motivated & directed, desire to learn and expand skill set . Demonstrated ability to abide by critical project timelines in a fast-paced environment ... And we would like you to be . Flexible and willing to travel when projects require it . Excellent communicator in English . Constantly updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients How to apply: Interested applicants should send a motivational cover letter in English, an English CV, and possible other supporting materials to [email protected] Your application should be accompanied by a pdf or portfolio or link to an online portfolio. We would like to see a range of final deliverables and interim deliverables created during the course of a project. Please indicate your role and contribution for each project submitted, and specify the studio and role you are applying for.

  • Senior Business Development Manager, Italy

    At Experientia, we’re helping corporate and institutional clients to develop human-centered interactive services, centered around the behaviors and aspirations of people.
    We are now looking to find a Senior Business Development Manager to drive business development in Italy. Together with the team, you will play a vital role in fully establishing Experientia among Italy’s top design agencies.
    You will be positioned as an expert in the value that Experientia’s human-centred services can provide for key industries such as health, energy, consumer goods and services for the public. As a Senior Business Development Manager, you will build our customer relations and portfolio in Italy and ideate new projects collaboratively with potential clients. This position is an opportunity for someone who wants to build a strong network and become a trusted advisor to leading businesses and organisations in Italy. Responsibilities . Build our customer portfolio by driving sales activities in Italy . Build a strong network and become a trusted advisor to leading businesses and organisations in Italy, particularly in critical industries such as health, energy, mobility, consumer goods, circular economy, public services . Build strong relationships with key stakeholders at potential customers and turn them into Experientia ambassadors . Lead workshops and meetings with key customers to identify customer needs and match them with Experientia’s offering, including the joint ideation of new projects . Plan and drive the sales process from initial contact all the way to contract signature . Attend and speak at conferences and events Requirements . 8+ years work experience . Ability to manage client contacts on senior level . Experience from pharma, energy, mobility, telecommunications, tech or other complex environments . Experience in managing contract negotiations . Strong people skills and ability to adapt to different stakeholders . Strong verbal and written communication skills and excellent presentation skills, fluent in Italian and English . You should be eligible to work in Italy Personal Attributes . Entrepreneurial and gets things done . Likes to find innovative, smart solutions to new problems . Pragmatic and solution-oriented . Strong collaborator We’re looking forward to your application! How to apply: Interested applicants should send a motivational cover letter, a CV, and possible other supporting materials to [email protected]. Please specify the position you are applying for.

Our offices

Switzerland


Experientia Global SA

Stadthausgasse 10, 4051 Basel


Emails:
- for general inquiries
- for business inquiries
- for employment or internships

+41 061 506 88 56

IDE/UID (VAT) Nr.: CHE-272.046.516

Italy


Experientia s.r.l

Turin (10123): Via Maria Vittoria 38


Emails:
- for general inquiries
- for business inquiries
- for employment or internships

+39 011 1911 8677

Social Capital: 100,000 euro Company Reg. Nr.: 1031176 Fiscal Code & VAT Nr.: IT 09182030016