European car aesthetics: Unveiling preferences and values

European car aesthetics: Unveiling preferences and values Client confidential Share In a moment of transition in technology and in the use of cars, new players appear on markets with established automotive manufacturers to offer innovative solutions. But how can you understand habits, preferences and values of new customers in order to make your new solutions […]

Retail user experience for sustainable energy service

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Retail user experience for sustainable energy service Client confidential Share Understand rising customer expectations of energy providers to deliver innovative, personalized and omnichannel customer experiences for an energy company with a focus on renewable energy. 3 things to know Understand the energy market Experientia interviewed energy experts and users with different levels of experience. This […]

Rare disease patient journey mapping

Rare disease patient journey mapping Client confidential (pharmaceutical company) Share A global-to-local approach to represent the patient experience. 3 things to know A toolkit that guaranteed quality and consistency of patient journey mapping process We aimed at redesigning the patient journey maps so they would look consistent throughout the different medical areas of the company […]

Banca 5, a new branchless bank model

Banca5, a new branchless bank model Intesa Sanpaolo bank Share Experientia conducted an analysis of everyday transactions in the tobacconist’s shop, and defined interfaces and processes for a new Point of Service (POS). 3 things to know When digital banking is not sufficient The main problem that big banks have today is to allow non-digital […]

GoCare: Interactive dashboard for a better home hospitalization service

GoCare: Interactive dashboard for a better home hospitalization service CANP European Research Project Share In the context of the European research project CaNP* (“Casa Nel Parco”), Experientia conducted qualitative interviews, shadowing activities and participatory workshops to identify weaknesses and opportunities to improve the home hospitalization service of Molinette di Torino. Based on this research, the […]

ToNite: social innovation and urban regeneration in Turin, Italy

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ToNite: social innovation and urban regeneration in Turin, Italy EU’s Urban Innovative Action Program Share ToNite is an urban renewal project which aims to develop multidisciplinary solutions to manage public spaces and improve residents’ perception of security at night-time along the Dora River of Turin, Italy. 3 things to know Design ethnography and service design […]