Experientia s.r.l

We are an international experience design consultancy

With the behaviours and contexts of people driving our designs, we create product and service experiences that really matter.

Brief

Inspire Swisscom’s thinking on future uses for gestures in creating immersive communication.

What

Immersive communication, gesture recognition and tangible user interfaces concept development and benchmark document.

Where

Italy

How

Benchmark booklet, focusing on usability, intuitiveness, and user interaction; concept generation modelled on user needs in communication, organisation and entertainment.

Gestural interfaces

The gestural interfaces project created a benchmark document of current and next generation developments in the area of immersive communication, gesture recognition and other related, tangible user interfaces. Experientia analysed these developments with a focus on usability, intuitiveness and naturalness of user interaction, and developed a set of recommendations about the use of gesture recognition interfaces.

Experientia then imagined possible applications of gesture interface technology, creating a portfolio of concepts modelled around people’s needs in the areas of communication, organisation and entertainment.

Understanding
Swisscom asked Experientia to investigate the applications for gestural interfaces, and to ideate new concepts around possible future uses for gestures in creating immersive communication.

The creation process began with an investigation into immersive communication developments and modes. We described types and uses of gestures, taxonomies and classifications of communication, and features of tangible and touchless systems.

The next stage was to explore the advantages of gesture interfaces, as well as open issues and critical points.

We then detailed current contexts of application, documenting and benchmarking current and next generation developments in the area of immersive communication, gesture recognition and other related, tangible user interfaces.

The above developments were analysed with a focus on usability, intuitiveness and naturalness of user interaction, and the insights informed a set of recommendations about the use of gesture recognition interfaces.

Design
The design phase began with opportunity modelling around communication, organisation and entertainment. A brainstorming workshop was fed by the insights received from the explorative research phase, and an opportunity map was developed.

15 ideas and concepts for immersive communication were presented in order of their relevance to the business interests of Swisscom. Each idea was described by explaining its context, idea, how it worked and its value and potential.

Final deliverables
The team selected the three concepts with the strongest potential and relevance to the realisation of gestural interfaces. These key concepts were described in detail, including flow diagrams and scenario storyboards.

The conclusion of the project highlighted key qualities of immersive communication and offered 9 basic principles to inform the design of all gesture based interfaces.

Downloads
Experientia Swisscom Gesture Interfaces 2008 [PDF]