FORUM PA si è affermato negli anni come occasione unica di incontro e confronto sull’innovazione tra attori pubblici e privati. Il processo di crescita del paese ha, infatti, trovato nella pubblica amministrazione locale e centrale un soggetto trainante dell’innovazione, soprattutto quando questa ha assunto il ruolo di regia e messa in rete dei diversi soggetti protagonisti nei sistemi sociali ed economici, in un più maturo sistema di governance.

Visita il sito di Forum PA 08

Leggi tutto l’articolo

Leggi l’intero articolo

Il consolato digitale offrirà servizi quali la carta d’identità elettronica, procedure semplificate per il rilascio di passaporti e certificazioni, l’iscrizione telematica all’anagrafe degli italiani all’estero. Inoltre sarà possibile prenotarsi per appuntamenti al Consolato, verificare personalmente lo stato di una pratica, richiedere informazioni.

Leggi l’intero articolo

E le nostre feluche? Al momento sul sito del Ministero per gli Affari Esteri sembra non esserci nulla di simile. L’unico mezzo di comunicazione con l’esterno è affidato al classico portale istituzionale in cui vengono riportate le news e a un servizio di mailing list/sms per informare sulle novità.
Anche scorrendo il piano di comunicazione 2008, a parte un generico impegno a “migliorare la comunicazione via internet”, non sembrano esserci interventi particolarmente innovativi.

Cosí come Roma non é stata fatta in un giorno, non si puó pensare che la rete sia l’unico luogo partecipativo democratico e che tutto il pregresso svanisca. L’inversione dei paradigmi é un processo che richiede del tempo e in questa transizione non si puó dimenticare che anche il mondo off-line riveste una sua rilevanza significativa.
Anche per questo crediamo che la Democrazia Rappresentativa sará il modello democratico futuro. Non crediamo che i partiti possano sparire.

Crediamo peró che, a differenza di quanto avvenuto finora, la informazione disintermediata della rete porterá a un sistema in cui il rapporto tra cittadini e partiti che li rappresentano sará piú corto, piú diretto e trasparente, con nuove occasioni di partecipazione.
Per questo nasce WikiDemocracy: un ambiente collaborativo e democratico che non si pone contro i partiti, ma che anzi si pone l’obiettivo di aumentare la partecipazione dal basso; usando gli strumenti che sono propri della rete, WikiDemocracy nasce per portare ai candidati le proposte programmatiche del “popolo della rete”.
Da wikidemocracy.org

The government is providing ever more pilot schemes and opportunities to engage but increasingly fewer people believe that “getting involved” is a good use of their time.

This results in the same people who are already active citizens being offered many more opportunities to engage, whereas the individuals who have not engaged are not benefiting from these new opportunities. So just because new channels of engagement are built, they will not necessarily be used by new participants.

Leggi l’intero articolo

Perchè, si chiedono, tanto successo sul web e poco nella pubblica amministrazione?

Nell’ articolo principale, si sostiene che le tre ragioni principali sono la mancanza di concorrenza, la tendenza a riprodurre le rigidità e un’eccessiva attenzione sulla tecnologia a scapito dell’organizzazione.

• An interactive tool which helps practitioners to select participatory methods based on their specific circumstances
• A comprehensive methods database, covering over 30 traditional and innovative approaches to public participation from around the world
• A selection of case studies, showcasing good practice and allowing site users to post their own success stories to inspire others
• A section for site users to post their questions about participation. Involve staff will respond to these questions and thereby create an ever growing knowledge bank of answers to common.
• News and events information from the UK and beyond
• A comprehensive library of written and web-based resources from around the world to help site users make sense of public participation

It has been designed by social media specialists Headshift, with funding from a couple of UK Government departments. Involve hopes that the site will be a creative space where officials, councillors and citizens can share their success stories.

From the press release:

“The survey examined three elements which are important to the user experience: the provision of a legally recognised, secure electronic identity, whether the service could be accessed via alternative channels such as call centres, kiosks, mobile phones and TV, and compliance of the websites with the International Accessibility Guidelines. The overall result for this indicator is more mixed and reaches 19%, with Austria, Bulgaria and Norway scoring above 30%. The most striking finding was that only 5% of websites make a specific reference to their compliance with international accessibility guidelines (WAI).

National portals fared much better. The report looked at the number of basic public services which can be accessed from the portal, the existence of personalised options, ease of navigation and whether its presentation is targeted at different kinds of users (businesses vs. citizens, around life events or around the structure of the administration). The overall score of 75% demonstrates that national governments consider the national portal as one of the cornerstones of their eGovernment plans.”

However the report itself puts some further qualification (page 27) on the above optimistic assessment of the user experience of national portals:

“We conclude that the national portals are well developed as user-centric gateways to public service delivery points.

However on the level of the transactional services itself, the agencies, the e-services delivery is still primarily organised around the needs of governmental organization more than around the needs of the users, being citizens and business. [My emphasis]

The survey, carried out for the European Commission by consultants Capgemini, examined over 14,000 web sites offering 20 basic public services in the 27 EU Member States plus Norway, Iceland, Switzerland and Turkey. In 2007 the online sophistication of public service delivery reached an overall score of 76%, while 58% of the measured public services are fully available online.

Austria stands out both on sophistication and full on-line availability, with scores of 99 and 100% respectively. Portugal has made major progress since 2006 and Malta and Slovenia stand out as countries that have embraced eGovernment and advanced online service delivery and therefore top the charts in 2007.

- Read press release
- Download report (pdf, 15 mb, 123 pages)

OECD countries have done much to enhance government openness and encourage citizen engagement and participation throughout the past two decades.

Although countries now understand that a whole-of-government perspective is necessary to ensure that system-wide impacts are considered, planning and implementation issues remain. This stocktaking of social accountability initiatives aims to collect information about existing initiatives and country experiences, in an effort to help countries meet these challenges while building more open, accountable and responsive government.

This exercise generated 40 templates detailing social accountability initiatives in 27 OECD countries, and the European Commission. Cases were selected based on focus, level of government, and transferability of policy lessons. The group as a whole illustrates the wealth of innovative practices currently available, and provides a rich resource for practitioners.

Several cases explored the use of online tools to enhance public scrutiny and engagement:
- Canada: Online Pre-Budget Consultation (p. 44)
- Denmark: Danmarksdebatten [currently part of Borger.dk] (p. 55)
- Germany: Online Dialogue Participatory Budgeting (p. 72)
- Hungary: e-Games (p. 81)
- European Union: e-Agora (p. 164)

- Full abstract
- Download publication (pdf, 1.2 mb, 196 pages)

• ‘In Control’, a social enterprise that provides social care users with easy and flexible access to individual budgets, making it simple for them to choose their own package of services.
• Hammersmith and Fulham council using detailed survey data to redesign their customer contact centre to better serve local people.
• Public private partnerships for tenant management organisations using deep dialogue with local residents to improve levels of service in social housing.
• ‘Innovative ecosystems’ that have allowed educationalists, academics and artists to come together to build ‘mediascapes’ that allow pupils to enter a virtual world of sights and sounds in order to learn in an interactive and cooperative way.

Download report (pdf, 525 kb, 186 pages)