L’Italia è risultata undicesima (su 34 paesi analizzati) nella classifica annuale World e-Government Ranking stilata dalla giapponese Waseda University. Un balzo di tre posizioni rispetto alla scorsa edizione quando il nostro Paese si era classificato quattordicesimo.

Leggi l’intero articolo

WikiDemocracy è il primo esperimento al mondo per scrivere i programmi dei partiti con un processo bottom-up.

Cosí come Roma non é stata fatta in un giorno, non si puó pensare che la rete sia l’unico luogo partecipativo democratico e che tutto il pregresso svanisca. L’inversione dei paradigmi é un processo che richiede del tempo e in questa transizione non si puó dimenticare che anche il mondo off-line riveste una sua rilevanza significativa.
Anche per questo crediamo che la Democrazia Rappresentativa sará il modello democratico futuro. Non crediamo che i partiti possano sparire.

Read the rest of this entry »

Il Governo Britannico è desideroso di abbracciare la tecnologia per migliorare i servizi dei governi locali; ma prima è necessario un cambio di culture, dice The Guardian.

The government is providing ever more pilot schemes and opportunities to engage but increasingly fewer people believe that “getting involved” is a good use of their time.

This results in the same people who are already active citizens being offered many more opportunities to engage, whereas the individuals who have not engaged are not benefiting from these new opportunities. So just because new channels of engagement are built, they will not necessarily be used by new participants.

Leggi l’intero articolo

Last week, the UK think tank Demos launched the Everyday Democracy Index (EDI).

The EDI is an original and innovative tool for assessing the democratic health of European countries beyond the ballot box and across many different dimensions. That includes the formal dimensions of democracy, like procedural rights and election turnout. But it also includes more everyday features of democracy – how important democratic principles and practices are to the cultures of workplaces, to people’s community life, to the way they interact with public services, and even to the way they talk to their friends and family.

The first index covers 25 EU countries.

To see the results and read the pamphlet, visit the interactive website.

Government websites are organization-centric, complicated and confusing, according to a survey of government web professionals in the United States, New Zealand and Canada, writes Gerry McGovern on his blog New Thinking.

Governments are addicted to proving that they are doing their job properly. Many government websites are politics-centric. They talk about the 5-year plans they have just launched, rather than using the website to help implement the 5-year plan.

Too many government websites tell us about what their political masters did. With soft focus pictures we are told that the minister has just arrived down for breakfast. Oh, look, he sat down and is reaching for the toast. I wonder will he have marmalade or honey this morning. (I really care about his diet.)

Too many government websites tell us about the legislation they are enacting. We are victims of a tsunami of policies, procedures and publications in a language that is often meaningless.

Read full story

Involve, a UK-based independent organisation focused on the practicalities of giving more power to ordinary people, just launched a new participation website.

People and Participation.net is a new radical resource to help people across the UK influence Government decision-making. The site combines the strengths of an expert guide to participation with interactivity and inclusiveness of a wiki.

Key features include:

• An interactive tool which helps practitioners to select participatory methods based on their specific circumstances
• A comprehensive methods database, covering over 30 traditional and innovative approaches to public participation from around the world
• A selection of case studies, showcasing good practice and allowing site users to post their own success stories to inspire others
• A section for site users to post their questions about participation. Involve staff will respond to these questions and thereby create an ever growing knowledge bank of answers to common.
• News and events information from the UK and beyond
• A comprehensive library of written and web-based resources from around the world to help site users make sense of public participation

It has been designed by social media specialists Headshift, with funding from a couple of UK Government departments. Involve hopes that the site will be a creative space where officials, councillors and citizens can share their success stories.

Every year, the EU Benchmark Survey assesses the quality of online public services in Europe. For the first time, the survey also looked at the users experience when accessing on-line public services, in recognition of the growing importance of this topic, and found mixed results.

From the press release:

“The survey examined three elements which are important to the user experience: the provision of a legally recognised, secure electronic identity, whether the service could be accessed via alternative channels such as call centres, kiosks, mobile phones and TV, and compliance of the websites with the International Accessibility Guidelines. The overall result for this indicator is more mixed and reaches 19%, with Austria, Bulgaria and Norway scoring above 30%. The most striking finding was that only 5% of websites make a specific reference to their compliance with international accessibility guidelines (WAI).

National portals fared much better. The report looked at the number of basic public services which can be accessed from the portal, the existence of personalised options, ease of navigation and whether its presentation is targeted at different kinds of users (businesses vs. citizens, around life events or around the structure of the administration). The overall score of 75% demonstrates that national governments consider the national portal as one of the cornerstones of their eGovernment plans.”

However the report itself puts some further qualification (page 27) on the above optimistic assessment of the user experience of national portals:

“We conclude that the national portals are well developed as user-centric gateways to public service delivery points.

However on the level of the transactional services itself, the agencies, the e-services delivery is still primarily organised around the needs of governmental organization more than around the needs of the users, being citizens and business. [My emphasis]

The survey, carried out for the European Commission by consultants Capgemini, examined over 14,000 web sites offering 20 basic public services in the 27 EU Member States plus Norway, Iceland, Switzerland and Turkey. In 2007 the online sophistication of public service delivery reached an overall score of 76%, while 58% of the measured public services are fully available online.

Austria stands out both on sophistication and full on-line availability, with scores of 99 and 100% respectively. Portugal has made major progress since 2006 and Malta and Slovenia stand out as countries that have embraced eGovernment and advanced online service delivery and therefore top the charts in 2007.

- Read press release
- Download report (pdf, 15 mb, 123 pages)

Management guru Don Tapscott, the co-author of best-seller “Wikinomics”, wants to teach governments to harness the power of the Internet to reinvent democracy.

Tapscott is an evangelist for Web 2.0, the second-generation Internet based on participation through social communities such as Facebook and MySpace, participatory sites like free encyclopedia Wikipedia, and blogs.

In “Wikinomics: How Mass Collaboration Changes Everything,” published this year, he and co-author Anthony Williams dared big companies to reveal their trade secrets on the Web in a gamble to collect the ideas they need from people outside the firm.

Now their thinktank, New Paradigm, is starting a project to involve governments, non-governmental organizations and citizens around the world to revitalize the public sector.

Read full story

From climate change to social care, innovation will be critical to meeting the public service challenges of the future. But traditional approaches to generating new ideas will not be enough. Rather than focusing on processes and pipelines, policymakers and service deliverers needs to harness the potential of citizens to be innovators in their own right.

Unlocking Innovation: Why citizens hold the key to public service reform is a publication by the UK think tank Demos that collects essays and analysis from a wide range of public sector experts and practitioners. The pamphlet’s chapters offer lessons on how public services can better engage their users based on examples of best practice in the public and private sectors.

It argues that the public sector must embrace new forms of ‘user-driven innovation’ that use the needs and potential of service users as the spur to radical service redesign.

The publication also presents a series of case studies that showcase citizen-focused innovation in action, including:

• ‘In Control’, a social enterprise that provides social care users with easy and flexible access to individual budgets, making it simple for them to choose their own package of services.
• Hammersmith and Fulham council using detailed survey data to redesign their customer contact centre to better serve local people.
• Public private partnerships for tenant management organisations using deep dialogue with local residents to improve levels of service in social housing.
• ‘Innovative ecosystems’ that have allowed educationalists, academics and artists to come together to build ‘mediascapes’ that allow pupils to enter a virtual world of sights and sounds in order to learn in an interactive and cooperative way.

Download report (pdf, 525 kb, 186 pages)

A new website for young people has been launched by West Sussex County Council aimed at giving them vital information and a voice for their concerns.

The front page of www.yourspacewestsussex.co.uk also has the first details of how young people aged from five to 19 will soon be able to apply for a free ‘3in1′ card that will give them cheaper travel on the buses, an instantly recognisable ‘proof of age’ and discounts with retailers.

The ‘YourSpace’ website also contains information and advice for young people on a wide variety of issues such as bullying and health.

There is also a link to new-look pages for the West Sussex Youth Cabinet, information about clubs, holiday activities, and dance nights for the under 18s.

There will be regular quick polls to find out what young people think about major issues of the day. The first is about the July 1 ban on smoking in public places.

Read full story [eGov monitor]

YouScotland.com is not a political party, it is a citizens’ movement aimed at influencing the political process.

With elections pending to Holyrood and at Council level on Thursday, May 3rd, electoral politics will inevitably dominate the next few weeks. But there will be another 204 weeks before there are new elections to these bodies. It is then we believe youscotland.com will come into its own, irrespective of the results on 3rd May - an online citizen’s voice that will hold the politicians we elect on 3rd May to account.

But we do believe we can have a here and now influence by informing and exposing where parties, politicians, the media and others are clearly “at it”, and we will do so without fear or favour. We are in nobody’s pocket, though we hope we are on the right side.

Demos, the UK think tank for everyday democracy, has published a collection of essays by leading thinkers and practitioners that assesses how far the UK has already come towards a more collaborative style of government and sets out international case studies of some of the most interesting initiatives to date. It concludes by asking how future governments can use collaboration as a key design principle for transforming the UK’s public services.

“Competition and choice have become the watchwords of public service reform over the past decade. But while these principles have delivered some important gains, they are not enough in isolation. Tight accountability and choice have often come at the expense of fragmenting the way that schools, hospitals and councils provide their services. Service improvement has come at the expense of the capacity to solve local people’s problems.

If we want to sustain improvements into the next decade, then we need a new generation of reform that builds on experiments with collaboration between both different parts of the public sector, and between institutions and the people they serve. Joined-up government, place-based policy making and co-production with citizens offer exciting new possibilities for creating flexible, dynamic and democratic public service organisations.”

- Read table of contents
- Download publication (pdf, 1 mb, 203 pages)

Children will be able to find out about Government, public services and the world around them in a fresh, fun and informative way through a new website launched today.

DirectgovKids aims to get children from five to 11 engaged with some of the areas of Government that have an impact on their lives, and to help them learn about and understand the society they are growing up in.

The site is designed to look like a revolving globe, with interactive buildings that children can investigate including: a Town Hall, a Police Station and a School. There are online activities and exciting games, as well as animations and slideshows. New areas are being added all the time and include a Health Centre, a school council voting activity and a special area, where children can have a ‘virtual vote’ on issues that affect them.

Read press release

Involve (an independent UK organisation focused on the practicalities of giving more power to ordinary people) has produced an “Evaluation Guide - Making a Difference: A guide to evaluating public participation in central government”, as a webguide and pdf document.

Public engagement is becoming a central plank of public policy-making. Activities range from large-scale consultations that involve tens of thousands of people, to social and market research, on-line discussion forums and small, deliberative citizens’ juries.

As government increases the scope and size of its public engagement activities, it is becoming increasingly important to assess the effectiveness of the different engagement methods, increase accountability and learn from past experiences. This is where evaluation comes in. Evaluation helps public engagement organisers set and measure attainable objectives, assess impact, and identify lessons for future practice.

Using clear language, simple instructions, illustrative case studies and a glossary, this guide is a valuable tool for anyone involved in running or commissioning public engagement in central government and beyond.

Il simposio del Consiglio Europeo “e-democracy: nuove opportunità per aumentare la partecipazione civica”, avrà luogo presso il Palais de l’Europe, Strasburgo (Francia) dal 23 al 24 Aprile 2007.

Il simposio discuterà la natura e il valore aggiunto della e-democrazia, basandosi sulle lezioni apprese dalle esperienze di e-democrazia negli stati membri del Consiglio Europeo, e identificherà aree per la ricerca futura.

Dei relatori di prima categoria provvenienti da autorità pubbliche, media, accademia, ONG, partiti politici ed organizzazioni internazionali condivideranno le loro esperienze in delle applicazioni di e-democrazia all’avanguardia.

Gli argomenti da discutere in sessioni tematiche e plenarie includono la comunicazione governo-cittadino-governo e cittadino-cittadino, la e-campagna e come misurare l’impatto della e-democrazia.

Il simposio verrà aperto al pubblico generale su confermazione personale tramite e-mail dopo una previa registrazione. Su richiesta in casi di rilievo verrà mandata ai partecipanti una lettera di invito formale per questioni di visto.

Non c’è una quota partecipativa. Saranno disponibili traduzioni simultanee in Inglese, Francese, Spagnolo e Tedesco.

Ulteriori informazioni, il programma e i formulari di iscrizione possono essere reperiti e scaricati presso il sito www.coe.int/democracy. La scadenza per le iscrizioni è Martedì 3 Aprile 2007.

Per qualsiasi domanda rivolgetevi a + 33 3 88 41 28 67

(via eGov monitor)

Dui recente il Department of Constitutional Affairs britannico ha pubblicato un report su ‘The Future of Citizenship‘ (pdf, 645 kb), uno studio ambizioso su come le nostre definizioni e comportamenti della cittadinanza potrebbero cambiare nei prossimi 20 anni.

Il report traccia quattro possibili scenari su dove potremmo essere nel 2007. Il diversi scenari assumono diversi livelli di sviluppo economico e attivismo civico.

Il primo ‘Global politics’ assume che shock globali come il Cambiamento Climatico portino ad un senso globale di responsabilità e di cittadinanza. In questo scenario gli accordi internazionali ricevono molto supporto pubblico.

Lo scenario 2 (’Charity begins at home’) assume che la crescita economica si combini con un aumentato attivismo civico, creando uno scenario dove il filantropismo e il volantariato sono molto diffusi. La parte negativa è che molte di queste attività hanno luogo all’interno di comunità relativamente chiuse e che quelli che si rifiutano di prenderne parte vengono diffamati dal resto della società.

Nello scenario 3 (’Tribal politics’) l’economia si ristagna e la società diventa sempre più frammentata. La politica viene dominata da gruppi di interesse in forte competenza per le risorse limitate e l’interesse delle minoranze spesso viene trascurato. Il coinvolgimento civico è largamente reattivo e limitato a quando vengono minacciati gli interessi dei singoli.

Per ultimo, lo scenario 4 (’Remote self’) assume che la crescita economica si combini con una popolazione sempre più disimpegnata. Questo conduce ad una situazione dove il ruolo dello stato è limitato e dove il divario tra ricchi e poveri cresce senza alcuna reazione pubblica significativa. La gente diventa sempre più individualistica e disinteressata del bene collettivo. Il governo fa ricorso sempre più spesso ad iniziative come il tele-voto per ammansare il disimpegno dei cittadini.

Quando è stato chiesto ai dirigenti politici quale di questi scenari è più desiderabile e quale più probabile hanno risposto che preferirebbero una combinazione dei scenari 1 e 2 ma che secondo loro quello più probabile è il 4.

(via Involve)

Le petizioni online come quella contro il road pricing rischiano di mettere a repentaglio la democrazia rappresentativa, ha avvertito oggi un comitato di membri del parlamento.

Il mese scorso il primo minstro, Tony Blair, è stato costretto a mandare una risposta personalizzata per e-mail a tutti i firmatari mdi una petizione elettronica a Downing Street richiedente il fine dei piani per far pagare il traffico.

Oggi i membri del Parlamento Tory e Laburisti hanno espresso i loro dubbi al riguardo del utillizzo di petizioni online da parte di Downing Street.

Leggi tutto l’articolo

Un numero crescente di comuni, istituzioni e comunità pubbliche/non-profit intorno al mondo sembrano stare scoprendo e adottando il ‘bilancio partecipativo’, ‘un processo di valutazione e di presa di decisioni democratico, nel quale i residenti ordinari di una città decidono come ripartire una parte del budget pubblico.’ (Wikipedia) In termini di filosofia sottostante, l’idea si allinea con altre iniziative nei nuovi modelli di società, democrazia peer to peer, partecipazione, democrazia di stakeholder diretti, ecc.

L’approccio partecipatorio al bilancio è stato originato in Sud America, in città come Porto Alegre e Sao Paolo (trovate altri esempi qui). Solo in Brasile più di 200 città sembrano aver adottato il processo e l’idea si sta diffondendo in altre parti e contesti del mondo.

(via A Thousand Tomorrows)

Ultimamente il sito di Downing Street collassa sotto il peso di e-mail da parte di votanti infuriati.

La petizione road pricing, che ha assistito a 1,8 milioni di persone scrivendo al sito di Downing Street è stata provatamente la più grande protesta contro la politica del governo dalla marcia contro la guerra del 2003.

La domanda posta da Brian Wheeler, giornalista politico delle BBC News, è dove si va a finire a questo punto? Ed è una cosa positiva o negativa per la democrazia?

Leggi tutto l’articolo

‘Digital Dialogues‘ è un’investigazione indipendente sull’uso delle tecnologie online per pèromuovere il dialogo tra il governo centrale britannico e il pubblico.

Il pilota di Digital Dialogues è un’iniziativa stabilita dal Dipartimento di Coinvolgimento Democratico del Department for Constitutional Affairs (DCA).

Il Programma di eDemocracy del Hansard Society è stato commissionato per amministrare ‘Digital Dialogues’ e per produrre le valutazioni della casistica. La Hansard Society è un ente per la beneficienza didattica indipendente ed imparziale.

La prima fase di ‘Digital Dialogues’ ha avuto luogo tra il Dicembre del 2005 e il Giugno el 2006. Il report provvisorio rilasciato a Dicembre copre la prima fase e contiene la casistica e una guida a quella fase.

Sei valutazioni della casistica sono state compilate nella prima fase, coinvolgendo una sezione trasversale delle agenzie, dipartimenti e uffici ministeriali del governo centrale. Nella casistica sono stati utilizzati applicazioni web, tra cui blog, forum, sondaggi e chat.

Le valutazioni sono state generate attraverso l’analisi di statistiche del sito, interviste con  gli incaricati della casistica presso il governo, e sondaggi con gli utenti del sito.

La seconda fase di ‘Digital Dialogues’ è programmata per Agosto 2006 - Febbraio 2007. Fornisce un opportunità per la valutazione longitudinale della casistica per testare l’orientamento creato a seguito della fase uno. Inoltre, la fase due renderà disponibili delle applicazioni che stanno cominciando a vedere un utilizzo diffuso – wiki, podcasting, condivisione di file, blog audio-visivi, software di mappatura. I nuovi leader della casistica  verranno inoltre incoraggiati a combinare applicazioni – per esempio, convergere il software per sondaggi nei forum, o la condivisione di foto con strumenti per la mappatura.  Verrà offerta l’opportunità a qualsiasi applicazione di fare uso di una o più di queste piattaforme indipendentemente o in parallelo alle tecniche offline convenzionali.

Il report di questa fase è programmato per Aprile 2007.