How can we put the user of public eServices in the center of the designing and delivery of online public services and content?

The EU’s eUSER project wants to stimulate the availability and usage of useful and easy to use online public services.

The focus will be on the needs of citizens as users of online public services in their interactions with public administrations in general, in the management of their health and in furthering their education and developing their skills.

The project will prepare a state-of-the-art resource base on user needs in relation to online public services and on user-oriented methods for meeting these needs. It will then use this resource base to actively support the IST programme, projects, EU policy and the wider European Research Community to better address user needs in the design and delivery of online public services.

The project website already provides some very interesting statistics, country briefs and reports. Incidentally, the project is run in collaboration with the National Research Council Canada.

Read also this feature article, entitled “What users really want from online public services”, published on the IST Results website.