The UK government is keen for local government to harness technology to revolutionise its services; but a culture change is needed first, says The Guardian newspaper.
The government is providing ever more pilot schemes and opportunities to engage but increasingly fewer people believe that “getting involved” is a good use of their time.
This results in the same people who are already active citizens being offered many more opportunities to engage, whereas the individuals who have not engaged are not benefiting from these new opportunities. So just because new channels of engagement are built, they will not necessarily be used by new participants.
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