In the 1990s onward, we heard plenty of discussion around “eGovernment,” and how it would put elected officials and public administrators in touch with their constituencies.
Here it is, more than a decade later in the eGovernment era. Do you feel any more in touch with your elected officials and public administrators? Well, I can fire off an email, instead of writing a letter or calling. And I can apply for a fishing license online. And I can download tax forms from IRS.gov.
But eGovernment did not live up to its promise of increasing citizen participation. eGovernment made government a satisfactory online service provider, but can information technology elevate government to the next level — to that of a forum for participation and information sharing? Can the social networking wave that is emerging help bring about more responsive government organizations?
A new report out of Grant Thornton and FreeBalance says the potential is there, for a number of reasons. “Social networking provides governments with a new paradigm: knowledge release rather than knowledge control. This Government 2.0 approach can harness government knowledge to improve results.”
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