This 41 page report by Steven Clift, subtitled “Representation and citizen engagement in the information age” details the democratic goals of e-government with case examples. It was based on UN commissioned research and was published in February 2004.

“Leading governments, with democratic intent, are incorporating information and communication technologies into their e-government activities. This trend necessitates the establishment of outcomes and goals to guide such efforts. By utilizing the best practices, technologies, and strategies we will deepen democracy and ensure representation and citizen engagement in the information age. It is upon this foundation that opportunities for greater online engagement and deliberation among citizens and their governments will demonstrate the value of information and communication technology in effective and responsive participatory democracy.”

Download report (pdf, 301 kb, 41 pages)