A few progressive [public authorities in the USA], such as VA’s Memorial Affairs, have taken a step beyond early e-gov programs, using the Web as a platform for delivering interactive services, aka Web 2.0. These new services, or Web applications, make better use of an agency’s data and other resources, including human resources, by creating bridges from public-facing Web sites to back-end databases. And increasingly, thanks to a slew of new open-source and commercially available tools, government Web applications can be as rich as software run on a PC.

Read full story