Europe has celebrated 50 years of peace and political progression, but the next 50 will see massive changes in the relationship between the electorate and politicians thanks to technology.

That was the message from the Microsoft Government Leader’s Forum 2007 at the Scottish Parliament.

The delegates from more than 40 countries heard from a number of experts (see film archive), speaking about the role technology had played in transforming countries and how citizens engage with their democracies.

Commissioner for Regional Policy, European Commission Danuta Hübner warned European politicians must not rest on their laurels.

“Connecting with our citizens means more than trying to improve things. Citizens want to be more engaged politically, they want to feel ownership of the policies.”

“Information and Communications Technology has already triggered a social revolution in generating change and European politicians must take this into account with the realisation that the individuals are not only citizens but the creators of the content that all can see.”

Some of the other speakers included: Microsoft Corporation chairman Bill Gates, Chancellor of the Exchequer Rt Hon. Gordon Brown MP, First Minister of Scotland Rt. Hon. Jack McConnell MSP, former Prime Minister of the Netherlands Wim Kok, Albanian Prime Minister Sali Berisha, President of Iceland H.E. Ólafur Ragnar Grímsson, Slovenian Minister for Public Administration Dr. Gregor Virant, Finnish MP Hanna-Leena Hemming, Vice Mayor of Lyon France Jean-Michel Daclin, Scottish Parliament Presiding Officer George Reid MSP, and YouGov Chairman Peter Kellner.

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Gov2U was founded in 2005 with the intention of harnessing the potential of ICTs as vital tools for the improvement of representative democracy.

Gov2U believes that new Information and Communications Technologies (ICT) offer vital opportunities for bringing about a fundamental change to the workings of traditional democratic systems. By enabling and facilitating new forms of interaction within parliaments, and via citizen engagement in the political process, ICTs can help meet the challenge of creating more representative and efficient democratic systems.

The main crux of their activities is the research, development and deployment of open source enabling technologies to facilitate legislative information gathering and dissemination. In parallel, they are involved in the targeted dissemination of knowledge and best practice through the organisation of, and participation in, conferences, meetings, seminars and publications.

Towards the achievement of this aim, Gov2u has created the Gov2DemOSS platform, an open source, generic but customisable, informative and collaborative e-participation platform.

In the age of ubiquitous participatory culture – from the explosion in user generated media to the very way we do business, art, collaboration and even education – the world of politics often feels left behind, writes Robin Good on his blog.

“Democracy has become indirect, stale and something far removed from the daily lives of everyday people. But this is changing.”

“Participatory democracy is high on the agenda of the European Citizens’ Initiative (or ECI) who are launching their campaign today in the European Parliament in Brussels. The aim of this ambitious campaign is to empower citizens to propose concrete policy and legal changes to the European Commission, by exercising the right of initiative.”

“With hundreds of organizations behind them, and volunteers in their thousands, the ECI are determined to show that collective action can have a direct impact on the way we live our lives as active producers, rather than passive consumers of democracy.”

“Bringing power to the people that are effected directly by legislation is a bold and necessary measure in an age when accountability is often swept under the carpet, and politicians increasingly fail to represent the interests of those that elected them once the final votes are cast.”

“By attempting to gather one million signatures, the ECI campaign aims to gain the right of initiative, so that European citizens and civil society organizations could then directly influence the political agenda of the EU for the first time in history. With one million citizens collective voices, it is possible to demand changes to European law and policy, placing the right to challenge the actions of politicians firmly in the hands of the people at street level.”

In this exclusive video interview with the ECI’s Carsten Berg, and former rector of the College of Europe and supporter of the cause Gabriel Fragniere, Robin Gold “talks through the key questions about what the ECI aims to achieve, how it can be done, and what you can do to make a difference in the emerging participatory democracy that promises to tip power in favor of everyday people.”

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Designing for civil society, a blog maintained by British writer and consultant David Wilcox, features some interesting posts lately.

“Making e-democracy part of the everyday – even if that’s YouTube rules” is the title of one of the comments he wrote about the eDemocracy 2006 conference.

The comment spotlights Molly Webb, web manager at Demos who recently won an award for their site; Jo Twist, a senior research fellow at IPPR, where she is heading up their Digital Society and Media programme; and Twist’s colleague Kay Withers, who is working on Emerging Local Media and Citizenship in a Converged Digital Society.

Webb feels that “the main e-democracy focus on politics, government and citizens didn’t fully acknowledge all the activities people engage in online to express their social concerns and aspirations.” “Politics,” she says, “is on the street – outside Whitehall.”

Twist argues that “E-government shouldn’t just take offline processes and digitize them. We should be thinking about how the trends online are opening up new possibilities for communication and collective efficacy.”

Withers raises a similar issue: “As the idea of handing down power from Whitehall to the town hall, to citizens and local communities gains currency, the question which remains unanswered is how digital media and technologies can work more effectively at local levels to represent, enhance, and support real needs, as well as amplify voices and increase participation in decision making.”

The post also contains videos of Webb and Twist.

More articles and videos related to the eDemocracy 2006 conference are linked from this summary page.

The current issue of User Experience, the membership magazine of the Usability Professionals’ Association is devoted to user-centred e-government, with five articles on the topic, including one by Experientia partners Michele Visciola and Mark Vanderbeeken.

Tom James described how the website of the Salisbury District Council, a UK local authority, changed from a council-centred view to a user-centred view, with the result that the site leapt to the first sport in the SiteMorse survey of UK local authority websites.

Also the Aberdeenshire Council, another UK local authority, implemented a user-centred design approach, write Chris Rourke and Ross Philip. To make sure that government services were highly accessible and usable, the team involved captured user preferences through card sorting, established usability goals and metrics, conducted iterative reviews throughout the design process, and performed usability testing with end users.

Giaele Roccia leads the usability team of CSI-Piemonte, a big semi-public software company that is in charge of most software development for public authorities and entities in the Italian region of Piedmont. In her article she examines how legislative and technological impetus have resulted in strong attention to accessibility compliance, and less strong but growing support of user-centred design techniques in the Piedmont region of Italy. Here as elsewhere, the business case must be made evident to encourage public agencies to apply UCD principles to their websites.

Also written in Piedmont is the contribution by Experientia partners Michele Visciola and Mark Vanderbeeken.
The article “Encouraging Participatory Democracy: A Study of 30 Government Websites” starts from the premise that for the first time in history, a wide distribution of technology allows citizens to get involved in public governance and participate in institutional life on a very regular basis. Yet websites of public authorities are barely taking advantage of the power of the participatory citizen.
Two factors play a key role in this gap. First, the average citizen is not well informed about how basic democratic institutions function, which dramatically reduces the citizen’s capacity to influence the democratic process. Websites can help reduce the complexity of public institutions and get people to understand the way institutions and public administrations function and behave. Second, access to public services online is increasingly separated from institutional information. While online service sites are popular, the role of the institutional sites is not clear. The authors argue that these sites can and should take on the role of a two-way communications tool on topics of policy and politics, support knowledge sharing on areas covered by the authority, and create maximum transparency on what the public administration actually does.
To better understand the opportunities, challenges and evolutions that are affecting public institution websites, the authors studied the main sites of 30 public authorities and identified several innovative approaches. A first analysis shows that a lot remains to be improved. Almost all the sites analysed share three characteristics: (1) policy priorities are not concisely communicated and easy to understand, (2) there is only limited innovation in how regional or municipal institutions present themselves; and (3) there are no tools for active participation.
However, some of the studied sites provide elements of innovation that can be used as models and inspirations. The authors conclude that to improve information access, better communication strategies are needed and to increase participation, better usability is of crucial importance.

Jon Armstrong finally argues that e-government needs to do more to ensure citizens’ privacy. After all if government agencies adhere to privacy laws while developing e-Government solutions, then it is likely that their citizenry will increase its reliance on online government resources, safe in the knowledge that serious data protection has been implemented. Armstrong looks at Victoria, an Australian state, as a case-study example. On the website there is also a short interview of Jon Armstrong by Michele Visciola on the issue of privacy and usability.

The magazine also contains Michele Visciola’s review of the book Ambient Findability by Peter Morville.

The peer-reviewed content of User Experience is not available online but printed copies of the magazine can be bought in the UPA Store.

Tony Blair’s outgoing chief strategy adviser fears the internet could be fuelling a “crisis” in the relationship between politicians and voters, writes Brian Wheeler on BBC News Online.

Matthew Taylor – who stressed he was speaking as a “citizen” not a government spokesman – said the web could be “fantastic” for democracy.

But it was too often used to encourage the “shrill discourse of demands” that dominated modern politics.

He was speaking on the day Mr Blair carried out an online interview.

Mr Taylor said Mr Blair’s online grilling from voters – and other initiatives such as environment secretary David Miliband’s blog and Downing Street’s new online petition service – showed the government was making good progress in using the internet to become more open and accountable.

But he said more needed to be done by the web community in general to encourage people to use the internet to “solve problems” rather than simply abuse politicians or make “incommensurate” demands on them.

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By almost every measure, public confidence and trust in politicians and political institutions is slipping.

The RED unit of the UK Design Council looked at the problem from a local and practical perspective and wanted to find out what MPs could do differently in their constituency to rebuild our democracy and public faith in it.

In this short project they carried out two weeks of user research, ran a design workshop with 15 MPs and spent an intensive week working alongside the constituency office for Doncaster North.

Their report sets out ten practical things every MP can do to rebuild democracy in their constituency.

Download report (pdf, 1.34 mb, 25 pages)

PASC – the UK Public Administration Select Committee – launches a new inquiry into the role that “customers” or “users” should have in shaping or even helping to provide public services.

The establishment of the Parliamentary Ombudsman scheme in 1967, and the introduction of the Citizen’s Charter in 1991 reflected an emerging consensus that public service users have a right to minimum standards, and a right to some recourse when those standards are not met. More recently a number of initiatives aimed at improving public services have put renewed emphasis on the citizen as a ‘customer’, ‘consumer’ or ‘user’ rather than passive recipient of the service.

This inquiry seeks to build on the Committee’s previous report into “Choice, Voice and Public Services” by considering the development of “voice” in the design and delivery of public services: mechanisms for complaint and redress, customer feedback, official consultations, and dedicated user representative bodies. It asks whether users should be more directly involved in service delivery – and if so, how this might be achieved.

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(via eGov Monitor)

Next week is the 10th anniversary of the birth of e-government in the UK. Michael Cross of The Guardian looks at how it came to be, and asks what progress – if any – has been made.

“In 1996, a green paper called Government Direct (“e” was not yet a business buzzword) set out a vision of citizens paying their taxes, receiving benefits and taking part in the democratic process via new electronic channels.”

“A decade on, after spending several billion pounds building websites, the government is only now getting to grips with many of the challenges the green paper set.”

[...] “For all the talk of radical reform, however, government bureaucracy of 2006 is much the same as it was when the Spice Girls were in the charts. The latest rebranding of the e-revolution, under the name Transformational Government, is wrestling with the same questions raised by Government Direct – how to orient services around the user, how to authenticate citizens’ identities electronically and how to share data in a legal and ethical way. We are no closer to creating a one-stop death notification service for the bereaved.”

Back in 1996, Colin Muid (one of the authors of the 1996 report) says, “We were saying ‘let’s clear up this mess’.” And what about now? “Now? We’ve got a digital interface to that mess.”

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Local and central government looking to offer online services to citizens and businesses will soon be able to access, at no cost, a solution accelerator application offered by Microsoft, and partners PC-WARE AG and Spenta Consulting, through the European Regional Information Society Association (eris@).

The application, known as a digital town hall, makes it possible for small and medium-sized municipalities to offer their citizens access to information and transaction services. It is easily expanded and can be used to create solutions that address citizens’ needs and support back-office operations.

The digital town hall was built by Microsoft independent software vendor (ISV) partners PC-WARE from Germany and Spenta Consulting from Spain and will be the first application available on a new collaborative portal offered by eris@, and based on the Microsoft(R) Solution Sharing Network.

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“Seeking new ways to engage with voters, European politicians have taken to blogging and podcasting to get their messages out,” writes Kerry Capell in Business Week.

“David Cameron, Britain’s Conservative Party leader, launched his own video blog (www.webcameron.org.uk) on Sept. 30.”

“The artfully staged clips—the first one shows Cameron in his kitchen cleaning up after breakfast, explaining that he wants to “clean up” British politics—are drawing a mixed response from voters.”

“A gimmicky ploy to reach voters? No doubt, but Cameron and the growing number of European politicians who are finally following voters into the world of Web 2.0 should be commended for trying to engage the public in a two-sided debate instead of just talking at them.”

“Though still in their early days, new media tools such as blogs, video blogs, and podcasts are fast becoming the 21st century equivalent of stump speeches, allowing politicians to reach a younger, more Web-savvy generation of voters. These tools also help keep the pols in the spotlight—in a way that the pols themselves usually can control. [...] Another big lure of the Net is that it enables politicians to circumvent strict limits on media time.”

Politicians featured: David Cameron (UK), Ulster Unionists (UK), Dominique Strauss-Kahn (France), Nicolas Sarkozy (France), Laurent Fabius (France), Jan Peter Balkenende (Netherlands), Wouter Bos (Netherlands), Jan Marijnissen (Netherlands), etc.

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(via Loïc Le Meur)

(see also the “Participative” democracy and Webcameron posts by Bruno Giussani)

The UK Government launched today the International Centre of Excellence for Local eDemocracy (ICELE), set to drive up eParticipation rates in the UK through providing best practice advice and support to local authorities.

The aim is for seamless, personalised services that respond directly to people’s needs and are delivered in the way that best suits the individual.

ICELE will work with all stakeholders to help ensure local people are well informed and have a real voice in local decision making, as well as spreading this knowledge and learning. Democratic participation is steadily declining, yet opportunities to involve local people in local decision making are growing every day. From text voting through to online consultations, the organisers paln to harness new technologies to make it easy for people across the country to get involved in the democratic process.

The Centre is designed to serve as a ‘virtual’ focal point for collaborative eDemocracy initiatives both in the UK and abroad. Within the UK, local authorities, community groups and citizens can use the Centre’s online resources to help run projects in their local area.

Internationally, governments, academic institutions and not-for-profit organisations can use the Centre’s virtual facilities as a first point of call for information about pioneering e-democracy initiatives.

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A new social-networking Web site, aimed at “opinion leaders” in politics and other issues, will launch Thursday with a roster of members including former U.S. President Bill Clinton, U.S. senators John McCain and Hillary Clinton and former Speaker of the U.S. House of Representatives Newt Gingrich, writes Grant Gross of IDG News Service in MacWorld.

Hotsoup.com aims to give an online voice to the millions of U.S. residents who keep up with the news and influence the opinions of their friends, family and coworkers. The founders of Hotsoup.com, including Internet entrepreneurs and Republican and Democratic consultants, hope the site will contain information that’s “not filtered, not spun,” said co-founder Ron Fournier, a former chief political reporter for the Associated Press.

The goal is to create smart, civil debate, said three of the site’s co-founders during a preview Wednesday. “Americans are tired of yelling at their TV screens,” said Allie Savarino, a Hotsoup co-founder who also helped start the Sisterwoman.com social-networking site. “They want a voice of their own, and they want someone to listen.”

Hotsoup will include video- and text-based commentary from top political, entertainment and sports figures, and it will allow users to start their own discussions about issues important to them. Like other social-networking sites, Hotsoup also will allow users to create detailed profiles.

Hotsoup will also poll users for their opinions on issues and ask them how likely they are to tell friends about a particular debate they’ve participated in on the site.

The concept has drawn significant interest, even before the site’s official launch. Since July, 22,000 people have preregistered for the site, Savarino said. Members include cyclist Lance Armstrong, Republican strategist Mary Matalin, Massachusetts Governor Mitt Romney and politically active rock musician Jon Bon Jovi.

Hotsoup’s founders said they hope the interaction between their opinion-leader members can influence public policy. “Our nation’s public, business and religious leaders are realizing they need to listen and engage with this community,” Savarino said.

Asked if they’re concerned that the debate on Hotsoup will devolve into something less than civil, the co-founders said editor-in-chief Fournier will attempt to steer discussions that get off track, although they don’t want to cut off debate.

Lavorare meglio, conciliare vita privata e professione: con l’aiuto delle tecnologie digitali.
PA@lfemminile è uno spazio per conoscere, comunicare, condividere. Dedicato alle donne della Pubblica Amministrazione.

Working better, reconciling private and professional life, with the help of digital technologies. PA@lfemminile (“Public Service in a female way”) is a space to be informed, communicate and share. Dedicated to the women in public service.

The site is run by Roberta Cocco, Director of Marketing of Microsoft Italy, who is also the driving force behind Futuro@lfemminile (the future in a female way) which aims to teach women about technology and empower them via technology.

(via a thousand tomorrows)

People & Participation is the first publication of Involve, an independent organisation focused on the practicalities of giving more power to ordinary people.

“There have been many books and pamphlets about democratic reform. What is unusual about this publication is that it provides much needed practical detail, drawing on the experiences of many hundreds of practitioners who have used new methods to involve the public in issues ranging from local planning to nanotechnology. Its starting point is that deepening and strengthening democracy depends on success in learning lessons about why some kinds of participation lead to better and more legitimate decisions, while others do not.”

“The book shows that greater public involvement can greatly help in addressing some of our most pressing problems, and countering the risks of distrust and alienation. But it also warns that too much participation today is superficial, an exercise in ticking boxes as opposed to good democratic governance, or using public consultation to justify decisions that have already been made.”

“To their credit hundreds of public agencies have taken the lead in trying to involve the public more actively. The priority now is to build on that experience and to build confidence that public involvement can lead to better, and more legitimate, decisions.”

To download a free copy click here.

eUser, a Europe-wide survey of citizen needs for eGovernment and other public online services, funded by the EU, finds that 55% of those who have used eGovernment services are positive. Early efforts by Member States have led to a good start.

Nevertheless, a considerable proportion (33%) of users experience at least one significant obstacle when using or trying to use online government services. These include locating the relevant online service in the first place; using eGovernment efficiently; dealing with poor or patchy quality of content; and limitations in service functionality.

To remedy this situation, European governments must intervene on both the supply side – tailoring services to user needs and the user side – developing eSkills and awareness of online advantages.

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On his blog Lunch over IP, Bruno Giussani discusses some high-level experiments in “participative” democracy online.

"After experimenting with participative democracy in my region, I became convinced that citizens are often experts and can contribute to solve problems". Feel there is something wrong with this sentence? (What form of democracy do you know that’s not "participative"?) It’s signed by Segolène Royal, the front-runner for the socialist nomination in next year’s French presidential election. She is trying to develop her program/platform online, "participatively", through a website called "Désir d’avenir" ("Longing for a future") where she posts drafts of her ideas and lets people comment on them. The resulting synthesis "of the ideas that I deem feasible will be published on the site, so that your contributions will be fruitful"…

José Luis Zapatero, the Spanish Prime Minister, is testing the online waters too: PSOEtv (where PSOE is the acronym for the Spanish socialist – majority – party), which is arguably Europe’s first online TV channel by a major political party, just launched. It has immediately been nicknamed "Telezapatero" and the first show featured the Prime Minister stating that the aim of PSOEtv is to "inform the citizens and let them participate in the government’s actions". The participation bit is not clear though: all there is is a button saying "your comments", which takes users to an e-mail form.

Antonio Di Pietro, the man behind the famous Mani Pulite (Clean Hands) enquiry and currently Minister of Infrastructure in the Prodi government, launched a blog in January 2006 to enable “direct communication and participation for people in the political life”. Interestingly (and exceptionally), the blog content is identical in English and Italian.

Today, he writes that at the national conference of his political party, Italia dei Valori, he also invited a group of bloggers, because, he says, the internet can be a “tool for direct democracy, “thanks to the possibility of giving direct knowledge about the facts whether they are political or related to the actions of the government”. He believes “that this is a first for such a group to be officially present at a political meeting”.

French entrepreneur Loïc Le Meur, who is the executive vp & managing director of Europe of Six Apart, the company behind TypePad and Movable Type, immediately picked up on this.

(via Loïc Le Meur)

Australian eDemocracy, a clearing house for information about the topic, is a collaboration between a number of Australian organisations involved in using Information and Communications Technologies (ICTs) to bring governments and citizens closer together with each other.

Partners include The National Forum (an NGO promoting democratic uses of the Internet in Australia), Cisco Systems and the Queensland University of Technology.

It features regular posts with information relevant to Australian eDemocracy, including overseas intitiatives and developments. The site is run on the basis of a wiki with contributions being provided by sponsoring organisations.

How can we put the user of public eServices in the center of the designing and delivery of online public services and content?

The EU’s eUSER project wants to stimulate the availability and usage of useful and easy to use online public services.

The focus will be on the needs of citizens as users of online public services in their interactions with public administrations in general, in the management of their health and in furthering their education and developing their skills.

The project will prepare a state-of-the-art resource base on user needs in relation to online public services and on user-oriented methods for meeting these needs. It will then use this resource base to actively support the IST programme, projects, EU policy and the wider European Research Community to better address user needs in the design and delivery of online public services.

The project website already provides some very interesting statistics, country briefs and reports. Incidentally, the project is run in collaboration with the National Research Council Canada.

Read also this feature article, entitled “What users really want from online public services”, published on the IST Results website.