eUser, a Europe-wide survey of citizen needs for eGovernment and other public online services, funded by the EU, finds that 55% of those who have used eGovernment services are positive. Early efforts by Member States have led to a good start.

Nevertheless, a considerable proportion (33%) of users experience at least one significant obstacle when using or trying to use online government services. These include locating the relevant online service in the first place; using eGovernment efficiently; dealing with poor or patchy quality of content; and limitations in service functionality.

To remedy this situation, European governments must intervene on both the supply side - tailoring services to user needs and the user side - developing eSkills and awareness of online advantages.

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A new initiative by Israel’s parliament will soon allow every Israeli citizen to share his or her proposal for new legislation by cellular phone text messaging.

The “Knesset SMS” program, conceived by MK Israel Hasson (Israel Our Home), will be activated and managed by his bureau. Hasson will select the best suggestions and will officially propose them to the Knesset.

So how will all this work? A citizen who wants to propose an amendment to a particular law or advance an idea for a new law can send a brief summary of his idea over the phone. The SMS must open with the word “law”, followed by the written proposal.

The message must be sent to the phone number 5454, at a cost of 40 Agorot (about 10 cents) per message.

The proposals will automatically be presented on MK Hasson’s Web site. Every few weeks, Hasson will sift through the suggestions while consulting with legal advisors and his office colleagues. He will present those deemed suitable to the Knesset as law proposals.

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(via textually.org)

On his blog Lunch over IP, Bruno Giussani discusses some high-level experiments in “participative” democracy online.

"After experimenting with participative democracy in my region, I became convinced that citizens are often experts and can contribute to solve problems". Feel there is something wrong with this sentence? (What form of democracy do you know that’s not "participative"?) It’s signed by Segolène Royal, the front-runner for the socialist nomination in next year’s French presidential election. She is trying to develop her program/platform online, "participatively", through a website called "Désir d’avenir" ("Longing for a future") where she posts drafts of her ideas and lets people comment on them. The resulting synthesis "of the ideas that I deem feasible will be published on the site, so that your contributions will be fruitful"…

José Luis Zapatero, the Spanish Prime Minister, is testing the online waters too: PSOEtv (where PSOE is the acronym for the Spanish socialist - majority - party), which is arguably Europe’s first online TV channel by a major political party, just launched. It has immediately been nicknamed "Telezapatero" and the first show featured the Prime Minister stating that the aim of PSOEtv is to "inform the citizens and let them participate in the government’s actions". The participation bit is not clear though: all there is is a button saying "your comments", which takes users to an e-mail form.

Antonio Di Pietro, the man behind the famous Mani Pulite (Clean Hands) enquiry and currently Minister of Infrastructure in the Prodi government, launched a blog in January 2006 to enable “direct communication and participation for people in the political life”. Interestingly (and exceptionally), the blog content is identical in English and Italian.

Today, he writes that at the national conference of his political party, Italia dei Valori, he also invited a group of bloggers, because, he says, the internet can be a “tool for direct democracy, “thanks to the possibility of giving direct knowledge about the facts whether they are political or related to the actions of the government”. He believes “that this is a first for such a group to be officially present at a political meeting”.

French entrepreneur Loïc Le Meur, who is the executive vp & managing director of Europe of Six Apart, the company behind TypePad and Movable Type, immediately picked up on this.

(via Loïc Le Meur)

Design for Democracy increases civic participation by making the experience clearer, more understandable, easier to accomplish and more trustworthy.

Design and social research professionals collaborate to enable compelling, efficient and trust-building experiences between government and the governed.

On a nonprofit basis, Design for Democracy offers consultation services to federal, state and local government agencies by developing models and prototypes to address large and small civic communication or industrial design problems. We consult with groups who work with government agencies in order to institutionalize design standards.

Design for Democracy helps government agencies find either national or local professional designers and researchers within its membership, who, on a for-hire basis, will test and implement designs.

Design for Democracy is a strategic program of AIGA, the professional association for design.

The relationship between late modern governance and new information and communication technologies (ICT) is complex and dynamic, catching the attention of scholars across disciplines.

The book “Democratic eGovernance : approaches and research directions” by Olsson, Jan and Åström, Joachim (eds.), brings together research within informatics, political science, media and communication studies and history, and provides a critical perspective on approaches and research directions from an inter-disciplinary perspective. The collective aim of the book is to develop a more comprehensive understanding on the conditions for Democratic eGovernance by pulling together insights from a variety of disciplines.

Taking on this challenge, the book summarises empirical researchand theoretical questions ranging from the invigoration of formal politics to the “explosion” of informal politics, from global trends to local responses, and from political ideas to technical practices. In its concluding part, a strategic inter-disciplinary research agenda is developed by combining thet hree intellectual virtues of Aristotle: episteme, techne and phronesis. This book is essential reading for all who have an interest in late modern governance, ICT and the possible futures of democracy.

‘Facilitating Active Citizenship’ is the title of a status report on eParticipation in the UK and Germany, published by the British Council in Germany in co-operation with politik-digital, a German organisation that monitors the impact of the German-language Internet on citizen-friendly political communication. The study is available in German and English.

The report itself draws few direct comparisons or conclusions, beyond noting that eDemocracy, like any other democracy, is nothing if not participative. For the most part, the study consists of well-researched and interesting practical examples from both countries.

An accompanying article on politik-digital digs a little deeper. “It is noticeable that eParticipation in Britain is already much more strongly integrated into everyday political life than in Germany,” writes politik-digital’s Christoph Dowe. “The Scottish and British parliaments provide extensive good practice on getting citizens and politicians talking to each other better. British public service broadcasting has now come to see itself as also being an ‘enabler’, not only delivering information but also creating the infrastructure for citizens to become politically active themselves.”

Dowe ascribes the differences between German and British approaches to attitudes predating the Internet: the British ‘Speakers’ Corner’ tradition of soapbox politics versus the feeling within German political institutions that they “have no legroom for experiments, because they might fail”. In IT terms, he dubs this “the German fear of the beta version”. But as Dowe himself points out, the report is only a snapshot. There is plenty more scope for eParticipation in the UK, Germany and everywhere else.

- Download report in English (pdf, 1.9 mb, 84 pages)
- Download report in German (pdf, 1.73 mb, 89 pages)

The purpose of the eGovernment Good Practice Framework, an EU portal site, is to catalogue good practice in eGovernment and to stimulate the sharing of this information. Supplemented by additional services (e.g. community building tools), this portal provides the vehicle for the dissemination of information and support activities, which will promote the use of good practices.

It does so by transferring knowledge to providers of public services, to formal and informal networks of eGovernment stakeholders, to the ICT business and other multipliers.

The main elements of the portal include an intelligent knowledge database, a community platform and transfer support instruments (e.g. electronic newsletters).

Envision Solutions has published a new e-book that explains how to communicate about healthcare successfully in a world where social media is becoming increasingly influential. From Command & Control To Engage & Encourage focuses on how innovative healthcare industry players can integrate social media in their communications efforts:

“Currently, companies like Dell, Microsoft and GM are using social media technologies such as blogs to engage and communicate with their stakeholders. These corporations understand that social media has given the masses the power to significantly influence their economic fortunes.”

“Despite this shift in the communications landscape, many in the healthcare industry have been hesitant to do more than dip their toes into the social media ocean. They fear that engaging social media will require giving up control of their messages. However, the masses are already shaping perceptions of the healthcare industry. Individuals and organizations in this sector will have no choice but to develop a strategy for communicating effectively in a social media world.”

The e-book is available as a free download from the Envision Solutions web site.

(via the Business Innovation Insider)

The World Summit Award (WSA) is a global initiative to select and promote the world’s best e-content, started in 2003 in the framework of the United Nations’ World Summit on the Information Society (WSIS).

It is an Austrian initiative to make world leaders aware of the necessity to develop and invest in e-content in order to bridge the digital divide and the content gap.

The award is structured in eight categories: e-government, e-health, e-learning, e-entertainment, e-culture, e-science, e-business and e-inclusion.

Water Cooler Games is a site about videogames with an agenda. It is about games that go beyond entertainment. Water Cooler Games explores the emerging field of games want to do more than simply being fun: they want to make a point, share knowledge, change opinions. This includes new genres such as advergaming, newsgaming, political games, simulations and edutainment.

Water Cooler Games is edited by Ian Bogost and Gonzalo Frasca, two of the world’s leading videogame researchers and designers of videogames with an agenda.

The New Politics Institute has just put out a white paper on Mobile Media in 21st Century Politics. The white-paper was prepared by Tim Chambers and Rob Sebastian of the Media 50 Group, a new player on the mobile political field and one whose founders, like Politxt, comes from a plethora of mobile experience in the entertainment space.

Here is what Peter Leyden, Director of the New Politics Institute, has to say:

That small screen on your phone is beginning to take its place alongside the personal computer and television as an important way to connect to Americans. The development of mobile media is not going to take place in the distant future. As this report points out, mobile media has already proven to have big political impacts in other countries, and it played a key role in the immigration demonstrations all over the United States this spring. Now is the time for progressive political practitioners to start to engage this new technology and media. The report ends with seven concrete steps to begin mastering this new world. Much is already happening, but much more is to come.

The impact of new Internet tools on politics is getting all the attention in the fall of 2006, but a whole new terrain is opening up that will also have big political consequences in the year or two ahead.

The mobile phone has evolved from simply a voice communicator to a hub for mobile media. That small screen on your phone is beginning to take its place alongside the personal computer and television as an important way to connect to Americans. Each of these screens has unique capabilities that can be used in politics. Mobile phone media, unlike media channeled through TV and PCs, allow people to connect anytime, anywhere. Today 80 percent of voting age Americans have mobile phones and an increasing number are becoming savvy at using them to create and consume media. Some constituencies are more savvy or dependent on mobile phones than others.

Two key groups in are of special concern to progressives. Any majority political movement of the early 21st century will need to connect to the massive young generation of Millennials, and the booming population of Hispanics. Both groups are among the top users of mobile phone media. The development of mobile media is not going to take place in the distant future. As this report points out, mobile media has already proved to have had big political impacts in other countries, and it played a key role in the immigration demonstrations all over the United States this spring.

Now is the time for progressive political practitioners to start to engage this new technology and media. The report ends with seven concrete steps to begin mastering this new world. The very first step, though, is to get an overview of the whole booming field by reading this comprehensive paper.

It is filled with startling facts and figures that will help even those who think they understand what is going on: Did you know that mobile video services already reach more users than the 8th largest cable operator in the country? That by 2008 as many as 30 percent of wireless phone users will not own a land line? (What will political pollsters do?) That last year U2’s Bono got 800,000 people to sign up for the One Campaign to eradicate poverty by sending a text message through their mobile phones at his concerts? Much is already happening, but much more is to come. The New Politics Institute wants to help progressives figure this out. This report was done by one of the New Politics Institute’s new fellows, Tim Chambers, and his business partner in a new wireless company. They are generously passing on what they know to up the game of the progressive movement as a whole.

Overall a must read for anyone considering a mobile campaign strategy for political agendas and a great introduction to Media 50 Group for your consideration.

Download report (pdf, 38 pages)

(via MobileActive)