Experientia s.r.l

We are an international experience design consultancy

With the behaviours and contexts of people driving our designs, we create product and service experiences that really matter.

Challenges you face

Shape customer touchpoints

Experientia has expertise in all aspects of the customer journey, including the in-store experience, packaging, the moment of purchase, unboxing, websites, and the use and relationship with the product or service itself.

We use ethnographic research methods to understand and improve the experience of current customer touchpoints, design new ones, or describe the opportunity spaces in the market.

We’ve helped companies to design and refresh websites, improve the interface of customer kiosks and ATMs, innovate their in-store experience, and explore new ways of communicating with customers.