9 September 2006

Where to study experience design?

Be the first to share

Experience design has become a hot industry theme. Companies are looking to hire experience designers. New consultancies devoted to experience design are being founded nearly every day. Major industry players like Apple, Microsoft, Nokia and Philips are increasingly putting the user experience or experience design at the heart of their innovation strategy. And experience design is now also making inroads into other fields such as education, healthcare and tourism, to just name a few.

But where can you study it?

The short answer is that you can’t really study experience design. To my knowledge there is only one small programme of experience design at the Design Academy Eindhoven in the Netherlands.

An alternative is to go to a design school with a strong user-centred and experience design focus such as the one at Stanford or at IIT, both in the US.

One can also study interaction design, a field that does not always have the same user focus as experience design, and there are programmes now in many countries, including Australia (University of Melbourne, University of Queensland), Canada (Simon Fraser University), Denmark (Copenhagen Institute of Interaction Design), Ireland (University of Limerick), Japan (Keio University, University of Tokyo), Sweden (Chalmers, Malmo, Umea), UK (City University London, Middlesex University, RCA, University of Dundee), and the USA (Art Center College of Design, Carnegie Mellon, Indiana University, ITP, Parsons, Savannah College of Art and Design, University of Baltimore, University of Maryland).
[This is just a provisional list – see here, here and here for more discussion on interaction design education]

Other related fields are communication design, HCI and information design, or you can join a programme in what in Europe is sometimes called “new media” or “multimedia”.

Amsterdam also host the European Centre for the Experience Economy.

Bob Jacobson, the entrepreneur and visionary thinker behind the Total Experience weblog, just raised the issue in an email he sent to a selected group of people including Bill Moggridge, John Thackara, Donald Norman and some 26 others, where he underlines the need for an Experience Design Institute, as a place of study and research, as a site of serious reflection and discourse. I think his call is most appropriate and timely (if not overdue), and as per usual with Bob, well thought through. Why have I received 625 email newsgroup messages in the last four months mentioning “experience design” and there is only one study programme explicitly dealing with this?

The challenge is out there. Who is taking it on?

UPDATE: 12 September 2006

Apparently, some institutions are taking on the challenge and preparing experience design programmes or labs. Interestingly, they are not in the U.S. The Utrecht School of Arts (The Netherlands) is in the planning phases of a new bachelor course called Ambient Experience Design. Also the Belgian Media & Design Academy is setting up an Experience Design Lab (disclosure: I am working with them helping them in this process). I hear some interesting things coming out of Portugal, but I am still inquiring to find out more. The most developed for now seems to be the “design para a experiência” initiative of the Nomads center at the University of San Paolo, under the leadership of Marcelo Tramontano.

Be the first to share
26 November 2015
How brands design customer experiences of the future
In today’s digital age, consumers expect more from the business they support and the products they purchase. Consumers, Macala Wright writes, not only expect great brand experiences, they believe they’re entitled to them. This is …
10 November 2015
Why service design is luxury’s new battleground
Ana Andjelic writes in AdAge that most legacy luxury brands are failing at delivering service, especially online: The fact that most legacy luxury brands fail to successfully create and deliver service is unfortunate. The business of …
10 November 2015
For years, Apple followed user-centered design principles. Then something went wrong.
Don Norman and Bruce Tognazzini are taking their gloves off and accuse Apple of abandoning the fundamental principles of good design: discoverability, feedback, proper mapping, appropriate use of constraints, and, of course, the power to …
5 November 2015
Customer journey mapping is at the heart of digital transformation
Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies to transform. According to Raman Sapra, global head of Dell’s …
5 November 2015
[Conference] Design & The City, Amsterdam, April 2016
Design & The City explores citizen-centered design approaches for the smart city. Central theme is the role of design(ers) to create opportunities and practices for citizens, (social) entrepreneurs and policy makers towards more liveable, sustainable and …
1 November 2015
User-centred design of the bridge of sea ships
The Rolls-Royce Unified Bridge Design has won this year’s Ergonomics Design Award, presented by the UK Chartered Institute of Ergonomics & Human Factors. The award recognises industrial design which puts the customer at the heart …
23 October 2015
White paper: Design for aging
Designing the Second Half of Life: Innovation for Aging A visual white paper by Karten Design September 2015 The next 30 years will be a defining era for the American healthcare system, as the number of adults aged …
19 October 2015
Inside the mind of the museum-goer
Why do some people spend all day in a gallery while others dash around in an hour? Laurent Carpentier wonders what is the difference between the 3.6% of respondents who reported that they had spent …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
See all articles