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All kinds of things apparently, as described by this revealing story on the BBC, commented on by Bruce Nussbaum of Business Week:
The project clearly suffers from a top-down approach, where “designing for” is the paradigm rather than “designing with” or “designing from”. There was as far as I know no structured needs analysis here, no contextual studies, no ethnography, no qualitative insights. Such an approach cannot lead to anything but unintended consequences and may be potentially undermining the project itself. There are many lessons to be learned here, by the OLPC (”one laptop per child”) team, but also by any company or organisation trying to deliver designed solutions for “end-users” who then turn out to have different needs and contexts that had somehow been anticipated. But of course, we can always blame those “end-users” instead of learning some important lessons, and I am afraid this is definitely going to be part of the debate that will undoubtedly ensue. |
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11 December 2007
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[...] This blog post has some thought-proviking (but unfavorable) commentary about the design process behind the laptop and links to more favorable reviews of the device itself. For example, this one from the BBC which claims “the children [in a Nigerian pilot study] - most of whom had never seen a computer before March - have clearly embraced the green and white machines.” [...]
[...] is of course right and it reminds me of my own comments half a year ago: “The project clearly suffers from a top-down approach, where [...]