Open government initiatives offer new, often technologically enabled avenues for civic participation. But which populations have the access and motivation to use these channels? Frequently, programs and platforms privilege certain groups over others.
An ethnographic study of participatory budgeting in Rome (conducted by Julien Talpin of the University of Lille) found that participation skewed towards those who were already active in civic affairs and in relative positions of power. Sixty-three percent of participants were activists. White-collar workers and those over 50 were also over-represented.
The study of the individual effects of participation has mainly focused on the impact of deliberation on actors’ preferences, mostly based on quantitative and experimental research. I argue here that ethnography, based on a praxeologic and process approach, can offer broader results on actors’ learning in participatory devices than the cognitive effects generally emphasized.
Grounded in a case-study of a participatory budget in Rome, the research shows participation allows learning new skills and civic habits but may also bring about a greater distrust with politics.
Explaining the learning process, the paper stresses the different learning potential of participatory institutions. A condition for the durability of the effects observed is that participation be repeated over time. This requires integration within the institution, which happens for only a few; the majority of participants being disappointed stop participating. Speaking the language of the institution, some participants are however integrated enough to acquire further civic skills and knowledge, and even to endure a politicization process.
Finally, the study of actors’ long-term trajectories allows drawing conclusions on the social conditions of civic bifurcation. Ethnography thereby allows grasping the long-term consequences of civic engagement.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]