20 March 2007

UK Government pledge for ‘personalised’ public services

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Building on Progress
“The UK government has announced that personalised care will remain at the heart of the future of public services in the next decade,” writes Debbie Andalo in The Guardian.

“Priorities will shift from “monolithic public services” driven by producers to a new era in which “consumers” are calling the shots, the prime minister’s office said this morning.

The commitment to develop services that reflect care centred on the individual, giving the consumer greater influence, was spelt out in the government’s review of public services ‘Building on Progress: Public Services‘ published today.

The 85-page document, which Downing Street said was not a manifesto, white paper or green paper, will underpin all future changes in legislation and determine funding decisions – including the comprehejnsive spending review – over the next 10 years.

The report admits that the reforms introduced in the last decade since Labour came to power, aimed at personalising services “around the user so that they are tailored to citizens’ differing needs and preferences”, are not yet complete.”

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