putting people first

by experientia
by experientia
23 June 2009

Towards social business design

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putting people first
by experientia

Social business design
Social business design is a new concept that could potentially become quite important for businesses and corporations:

In “From Social Media To Social Business Design, David Armano explores what businesses would be like if they were truly social.

“Imagine if a company like GM, was at the core “social”. Not just participating in “social media”—but through every part of their business ecosystem, were connected—plugged into a collective consciousness made up of ALL their constituents, from employees to consumers to dealers, to assembly line works etc. What if big organizations worked the way individuals now do. We’re actively using cloud services, mobile, networks and applications that offer real time dynamic signals vs. inefficient and static e-mail exchanges. In short, imagine if what makes “Web.2.0″ revolutionary was applied to every facet of an organization transforming how we work, collaborate and communicate? We think this is possible. And we’re calling it “social business design“.”

Armano’s company Dachis Corp. is currently working on rolling out a set of offerings to help businesses understand and apply these constructs to achieve leveraged and emergent outcomes that are measurable.

Bruce Nussbaum loves it.

” This is one of the most important attempts to answer the key question of What Comes Next? What comes next after the great recession ends? What will be the New Normal for consumers, for businesses, for all global organizations.

In essence, David argues that it is not sufficient for companies to merely plug into and participate in the social media of its customers. Companies must BECOME social media and be organized as social media.”

Meanwhile Jevon MacDonald of the same corporation is giving the idea a bit more grounding on his own blog and the Fast Forward blog. Read his contributions:

Understanding the role of Enterprise 2.0 and moving towards a Social Business
In the last few years the concept of social software in the enterprise has matured significantly, but we are still grasping for a real understanding of its role, and what to call it. I believe that understanding the separation of social software and social strategies can bring us closer to seeing the complete picture.

Taking the leap: Social Business Design
Social Business Design is the first (as far as I can tell) effort to completely unite both the strategic and implementation components of a new kind of business. Social Businesses are those which are designed from top to bottom as a reflection of the world we all live in online today. A business were everyone is connected and able to contribute but also where the right tools are available to them to do all of this with a business intent from the beginning.

Social Business Design and the Real Time Enterprise
For the first time we are seeing a complete set of ideas emerge which are applicable on both a strategic and implementation level. The four major archetypes of Social Business Design can be integrated to move past simple data interchange and in to a world of work in which end-users are in control and through which they can collaborate in real time. Without this framework it was easy to miss the need to develop strong ecosystems and intelligent metafilters in addition to a dynamic signal.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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