27 October 2006

Third generation Living Labs: the quest for user-centred mobile services

Be the first to share

Living Labs
Faced with a context of a vast and still growing supply of relatively cheap and effective information and communications technology (ICT) and stimulated demand for new solutions to achieve mobility, even seamless mobility, Prof Jan Annerstedt and Sascha Haselmayer raise the issue of understanding user needs and of feeding that understanding into applications:

  • “How to foster – at the very early stages of the product cycle – user-oriented or user-centred mobile applications for business firms and for public agencies, for professionals as well as for ordinary citizens?”
  • “How to face the quest for novelty among ICT applications with regard to actual user needs, when many current applications in a world of increased mobility have emerged unexpectedly from the twists and turns of invention as digital technology was combined with other technology, often driven by advanced user-demands for new mobile applications?”

Annerstedt (a professor at the Department of International Economics and Management, Copenhagen Business School, Denmark, where he holds the UNESCO Chair in Communication) and Haselmayer (co-founder of Interlace-Invent, a research-based consultancy firm in Copenhagen with operations across Europe, and an expert in Knowledge and Innovation intensive Urbanism) wrote a paper addressing these questions, based on their analytical insights and practical experiences while engaged in companies and city regions that appear to be more prominent than others in developing specialized software and other technology in support of mobility.

They focus specifically on the so-called “Living Labs”, which they see as “one of the most vitalizing modes of fostering user-led or user-centric innovations”.

“A Living Lab is an open innovation space, which recognizes the design and development roles of users or user communities even in the early phases of an innovation process. A Living Lab contains a set of facilitating instruments to sustain effective interactions between the producers and users.”

The authors are most interested in the third generation of Living Labs that cover an entire city area which operates as “a full-scale urban laboratory and proving ground for prototyping and testing new technology application and new methods of generating and fostering innovation processes in real time”, in other words as von Hippel-inspired local, user-driven innovation environments.

Currently, Living Labs initiatives have been taken by groups of stakeholders in cities like Almere (the Netherlands), Barcelona (Spain), Copenhagen (Denmark), Lund-Malmö (Sweden), Helsinki (Finland), London (United Kingdom), Mataro (Spain), San Cugat (Spain), Sophia-Antipolis (France), Stockholm (Sweden), Tallinn (Estonia), Torino (Italy), Bergslagen/Grythyttan (Sweden), and Kalmar/Västervik (Sweden).

The paper was presented at eChallenges 2006, Barcelona on 26 October 2006 and can now be downloaded from the Living Labs blog.

Read full paper

Be the first to share
5 May 2015
Why people don’t trust energy-saving gadgets
People’s reluctance to share data about their energy use is likely to stand in the way of “smart” technology designed to promote energy efficiency, experts say. A study, published online in Nature Climate Change, finds that …
5 May 2015
Intel anthropologist creates data processing tool for Quantified Self community
When data can be both individual, and potentially aggregated across many people, who does and does not have a say in what “the data” ultimately means? A thought provoking piece by Dawn Nafus, an anthropologist …
1 May 2015
The most important part of self-driving cars will be human control
Until now, the public dialogue about self-driving cars has centered mostly on technology, writes Michael Nees, Assistant professor, Lafayette College. The public’s been led to believe that engineers will soon remove humans from driving. Researchers …
30 April 2015
Designer and researcher: the new creative partnership
In the 20th Century creating a close partnership between copywriter and art director led to a creative renaissance in advertising. In the 21st century the relationship between designer and researcher will do the same, argues …
15 April 2015
The woes of a corporate anthropologist [Novel]
Satin Island: A novel by Tom McCarthy Knopf, 2015 From the author of Remainder and C (short-listed for the Man Booker Prize), and a winner of the Windham-Campbell Literature Prize, comes Satin Island, an unnerving novel that promises …
10 April 2015
We are citizens, not mere physical masses of data for harvesting
The deal we have struck with the information society over the extent to which our lives are shaped and our privacy invaded requires urgent renegotiation, argues law professor Julie E Cohen at the annual Law …
7 April 2015
[Book] Practical Empathy
Practical Empathy: For Collaboration and Creativity in Your Work by Indi Young Rosenfeld Media, 2015 Synopsis Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and …
7 April 2015
Bosch uses UX approach to spark enthusiasm for electric driving
Bosch, the German multinational engineering and electronics company, is applying a UX approach to help spark enthusiasm for electric driving, and to develop a "fascinating" user interface for electric vehicles. The project website consists of three …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 featured in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

See all articles