16 February 2006

The penumbra effect: designing the bird-flu crisis experience

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Bob Jacobson just published a thoughtful reflection in his Total Experience blog on how experience design can help us becoming better prepared in dealing with a bird flu pandemic.

“How we experience a potential crisis, a condition that by definition we haven’t experienced before (any of us, experts or laypersons), determines how we respond. This experience is designed through the cumulative interactions of speakers, writers, media professionals, politicians, health professionals, corporations, governments, NGOs, and the public. But no one is designing the interactions to produce positive, proactive results.”

“Our experience of the bird flu crisis is the ultimate in poorly designed experiences.”

“We’re in an informational limbo: we know just enough to appreciate the collective dimension of our dilemma. But we’re constrained from collectively preparing for the worst, because we’re unable to pool our responses except through distilled channels like the news. Experience designers who are busy building better websites and shopping-mall exhibitions might consider how well received their work will be after pandemic sweeps across an unprepared world.”

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30 March 2015
MIT Technology Review special report on persuasive technology
The MIT Technology Review has just published a special business report on persuasive technology, i.e. how technologies from smartphones to social media are used to influence our tastes, behavior, and even habits. Free registration is …
28 March 2015
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Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years
Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare …
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16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

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30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

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