putting people first

by experientia
by experientia
2 April 2007

France caters to market for the most simple of computers [International Herald Tribune]

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putting people first
by experientia

Easyneuf
I just wrote on Core77 how French Internet service provider, Neuf Cegetel, has taken inspiration from the legendary Minitel to develop the Easyneuf computer based on a similar low-cost model, aimed at people who are unable or unwilling to buy a computer.

Usability seems to have been a major issue, as can be read in a report by Thomas Crampton in the International Herald Tribune:

To Neuf, the issue came down to the difficulty that first-time computer users experience in dealing with Windows.

“Nearly 80 percent of all current customer calls relate to problems with Microsoft Windows,” said Frédéric Charrier, manager of the Easy Neuf project. “We decided it was easier to build our own platform to limit potential problems.”

“Our promise of customer service forced us to conceive everything from the consumer perspective in order to reduce calls,” Charrier said. “This starts with the instruction book containing many photos, goes as far as the simplified computer interface and goes down to a redesign of the keyboard.”

Also, the software is entirely open source.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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