putting people first

by experientia
by experientia
2 September 2010

The library user experience: services before content

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putting people first
by experientia

Library Journal
Libraries will have to build a new foundation if they are to recover from these economic hard times—a foundation of valuable services, of user experience, not just free content, writes Aaron Schmidt in Library Journal.

“We need to stop focusing on giving away free content and do something different—something no other institution, civic or commercial, is doing.

This is where user experience and design thinking come into play. We spend a fair amount of time idly discussing what the future will hold. But this is a fool’s errand. It is this passivity that got us squeezed out of the containerless content game in the first place. Our time would be better spent observing the core needs of our communities and thinking of exciting ways to meet them.”

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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