putting people first

by experientia
by experientia
2 December 2006

The Economist speculates about the phone of the future

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putting people first
by experientia

The phone of the future
“The phone has had a splendid 130-year history. What will it look like in future? Will it even be called a phone?” This is the central question of the cover story of The Technology Quarterly supplement in The Economist.

“To imagine the phone of the future is also to imagine the future of consumer technology, and its personal and social impact. What mobile phones will look like in a year or two is easy to guess: they will be slimmer and probably will let you watch television on the move. But what about ten or 15 years from now?”

“The chances are that phones will not only look very different—they may not even be seen. They may be hidden in jewellery or accessories, or even embedded in the body. They will undoubtedly have a host of additional features and novel uses, and users will probably interact with them in new ways, too. And even if they are still called ‘phones’—a word derived from the Greek word for voice—making voice calls may no longer be their primary function.”

The wide-ranging article, which quotes Donald Norman, Bruce Sterling, and Bruno Giussani among others, acknowledges a crucial foresight problem: “Although extrapolating from today’s phones by following technology trends can provide some clues about their future direction, the danger with this approach is that it risks overlooking discontinuities in their evolution.”

A more behaviour-centred approach to foresight might help: “No doubt other new functions will be incorporated into phones. But which ones? Given their uniquely personal nature—some people feel naked without their handsets—it seems likely that they might subsume the other two items that are generally carried everywhere, namely wallets and keys.”

Another human-centred angle is to focus on the social consequences of future phones. “Social factors play a crucial role in determining which technologies end up being adopted, and how they are used.” Insights by Max Hunter, Pierre de Vries and Donald Norman are cited on this topic.

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