In an article for UX Mag designer Francisco Inchauste examines some of the many faces of complexity and explores the balance we need to find for successful solutions.
Simplicity for its own sake should not be the goal. Balancing the amount of complexity that we engage with is something that UX people deal with on a daily basis. A good experience should be the result of using UX design to find what is meaningful to that end user and present it in the best way possible. Donald Norman puts it best: “Complex things will require complexity. It is the job of the designer to manage that complexity with skill and grace.”