nest

Nick Hunn, CTO at Onzo, a “smarter than normal” Smart Energy start-up, criticizes the service model of the Nest thermostat:

“A basic programmable thermostat in the US costs under $20, not the $250 price tag of the Nest. As such, Nest appeals to those who like buying technology and form rather than function – it’s no surprise that it sells as an accessory in Apple Stores in the US. It has all of the glamour and pizzazz of Apple products, but with a worrying limitation – it is just hardware – there’s no service model. In other words, it’s a bit like an iPhone without an App Store.” […]

“[Also] this new generation of connected wireless thermostats has an Achilles’ heel – they need someone to support the web service for their life, which may be ten to twenty years, and I can’t see where that’s been factored in.” […]

“This is an issue with every new connected device that comes to market – who will keep the servers running? It’s not so much of a problem for fast moving consumer products, which will get replaced regularly. But it is very big problem for home infrastructure products like smart thermostats.”