2 July 2009

Steelcase research insights

Be the first to share

Sonata
Two interesting articles on recent Steelcase research, and particularly on the challenge of how to best gather relevant insights from qualitative research:

How to find insights from your research
You did the interviews, got the photos, and compiled the reams of data. Now what? A Steelcase experience could guide your next innovation project.
Jessie Scanlon – Fast Company

“The four-member group based in the Grand Rapids (Mich.) headquarters of the office furniture giant was studying the experience of cancer patients, and had spent months interviewing and photographing doctors and patients in oncology units at nine hospitals across the country. […]

Standing before all of this material, the Steelcase health research team faced the challenge of every innovation team after the initial research stage: how to tease useful insights out of all of this disparate data.”

Workspring & the workplace of the future
John F. Schneider tries to understand how Workspring, a recent offering from Steelcase that gets to the heart of the collaborative meeting and events space, can be seen as a physical reflection of their research into the workplace and into meeting dynamics and interactions.

“There seems to be a unified focus at Steelcase on user centered design and the development of holistic systems informed by thorough observation and research. This informs the ways in which Steelcase engages its customers and partners to result in greater value creation, and relevance in an industry that works hard to rise above a commodity mindset.”

Also take note that Steelcase just published the ‘Office Code‘, a research about ‘building connections between cultures and workplace design’.

“As multi-national organizations increasingly employ workers from a variety of countries under one roof, they are often faced with culture clashes between employees rooted in their national differences. Upon completion of a three-year exploration study on the relationship between national culture and office space, Steelcase, a global office environments manufacturer, releases the “Office Code”. This book is designed to help companies successfully integrate workers who think differently at work.

The research spans six European countries – the UK, the Netherlands, Germany, France, Italy and Spain – and shows that national culture and physical office space are not always in harmony, due to pressing economic constraints or the adoption of traditional office configurations. From the impact of meeting start times – for example in Germany it is essential to be on time, whereas in Italy, being late is acceptable or expected – to the message of a closed door signalling a need for privacy or nothing at all, the “Office Code” addresses how the nuances between different cultures under one roof can inform space planners to maximize collaboration and communication.”

Be the first to share
4 July 2015
Videos online of KISD service design conference
On May 18th 2015 the Köln International School of Design (KISD) in Germany hosted the conference "Service Design – Redefining the Meaning of Design". Designers, companies and scientists shared insights on theory and practice of Service …
2 July 2015
Getting citizens involved in protecting fragile energy environments
A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the …
2 July 2015
Wells Fargo bank uses ethnographic research to design a better customer experience
During a Speaker Spotlight Q&A at Forrester’s CXNYC 2015 conference for customer experience professionals, Mark McCormick, Wells Fargo’s Head of Wholesale User Experience, talked about how past customer experiences shape consumer behaviors and how understanding …
2 July 2015
Interview with HTC’s head designer on experience design
Drew Bamford is the person responsible for making the ITC's experience design – how the company's devices feel and work like 'HTC phones' rather than just another Android handset. HTC's head designer's purvue is focused on …
1 July 2015
[Book] Drawing Energy
Drawing Energy: Exploring perceptions of the invisible Authors: Flora Bowden, Dan Lockton, Rama Gheerawo and Clare Brass. Editor: Rama Gheerawo. Royal College of Art, London, 2015 Free download - Free printed copy Abstract Drawing Energy describes a drawing-based research project …
27 June 2015
Designing for behavior as the critical path for patient engagement
Forget about features, design behaviors. Tying strategic behavior design to engagement outcomes will lead to more pratical and digitally relevant solutions, writes behavioral scientist Steph Habif in a conversation piece on the website of Prescribe …
19 June 2015
The opportunities for wearables in the healthcare space
Daniel Gomez Seidel and Masuma Henry of Artefact have posted a nice write-up on recent developments and opportunities for wearables in the healthcare space. The post contains various interesting cases and points at some of …
19 June 2015
Nesta report and case studies on people-centred smart cities
For smart cities to reach their full potential, they need to focus on the citizens living in them, not just technology, write researchers Tom Saunders and Peter Baeck of Nesta, the UK innovation charity Traditionally, smart …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

See all articles