Social media could transform the UK National Health Service and other public services in the same way that file-sharing changed the music industry, a conference has heard.
“Growing use of tools, such as Facebook and Twitter, offered an opportunity to reinvent services, delegates heard.
The MyPublicServices event debated ways to harness these conversations, many of which are critical, to make services better and more inclusive.
If this was not done, many services would be undermined, speakers said. “
Make sure to check the related links on the right for some innovative examples of people-driven public services.