Mobile ethnography for (tourism-specific) service design via customer structured research based on perceived service sequence and service components importance through journey mapping and touchpoints sequences
(More info also here)
Ethos – Ethnographic observation system
Both a mobile device application for conducting fieldwork and a link to a web-based project management system
Mobile device app seamlessly integrates with Revelation Project, making it simple to add mobile projects into larger studies
Multimedia enabled field research with over 20 types of multimedia elements that can be used in either questions or responses
Field market research application for capturing live point-in-time feedback from respondents using video, audio, image recording and quantitative data
Over The Shoulder
Allows users to answer questions and provide opinions for research purposes with in-the-moment ideas, photos, videos and innovation inspiration
Conduct qualitative research connected to a closed web environment, where projects can be created, participants and observers can be invited and where you can view and download the results
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]
Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]
Invitation: sharing session, Singapore, 30 March 2015 What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.