How do we design a resilient socio-technical system, asks Ezio Manzini in Design Observer.
“Let’s look to natural systems; their tolerance of breakdowns and their adaptation capacity (that is, their capability of sustaining over time) may give us direction.
As a matter of fact, it is easy to observe that lasting natural systems result from a multiplicity of largely independent systems and are based on a variety of living strategies. In short, they are diverse and complex. These diversities and complexities are the basis of their resilience – that is, of their adaptability to changes in their contexts.
Given that, it should be reasonable to conceive and realize something similar for man-made systems. The socio-technical systems that, integrated with natural ones, constitute our living environment should be made of a variety of interconnected, but (largely) self-standing elements. This mesh of distributed systems, similarly to natural ones, would be intrinsically capable of adapting and lasting through time because even if one of its components breaks, given its multiplicity and diversity, the whole system doesn’t collapse.”
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Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]