15 June 2006

Service innovation through design thinking

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putting people first
by experientia

International Service Design Northumbria
On 31 March Northumbria University hosted a half-day colloquium on issues around designing services entitled “ISDN – International Service Design Northumbria“.

The event featured presentations from internationally recognised leaders in the field, bringing a variety of perspectives – academic, business, policy & practice – accompanied by a range of workshops.

Speakers included:
Tim Brown, CEO, IDEO (USA)
Andrea Cooper, Head of Design Knowledge, Design Council (UK)
Chris Downs, Partner, Live|Work (UK)
Steven Kyffin, Global Head of Design Research, Philips Design (The Netherlands)

On the conference site you can now download mp3’s of all the interventions, as well as a delegate pack that features the case studies.

(via Paula Thornton and Molly Wright Steenson)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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