The symposium featured speakers who are pioneers in service design thinking and practice from several countries, including Andrea Koerselman (IDEO), Andrew Mcgrath (Orange Global), Bill Hollins (Direction Consultants), Bill Moggridge (IDEO), Ezio Manzini (Milan Polytechnic), Jørgen Rosted (FORA), Lavrans Løvlie (Live|Work), Magnus Christensson (Social Square), Mikkel Rasmussen (ReD Associates), Oliver King (Engine), Shelley Evenson (Carnegie Mellon) and Toke Barter (Radarstation).
With topics ranging from understanding service design, academic explorations & industry case studies, to younger, more experimental practices, the symposium was meant to act as a platform for deeper understanding of how to harness design thinking as a strategy and adopting best practices in the public sector.
The videos of three of the presentations are now online:
- Designing Services: Past, Present and Future (by Bill Hollins)
- Designing Services (by Bill Moggridge)
- Concept Design (by Jørgen Rosted)