Megan Garber of The Atlantic interviews (alternate link) Sherry Turkle, a psychologist and a professor at MIT whose primary academic interest—the relationship between humans and machines—is especially relevant in today’s networked age.
Turkle’s most recent book, Alone Together: Why We Expect More From Technology and Less From Each Other, “explores our reliance on devices that can isolate us under the auspices of connection. Published in 2011, it poured 384 pages’ worth of water onto technological optimism at a time when most of the culture preferred to focus on the promise and allure of digital devices.”
Turkle, writes Garber, is at work on a new book, aspirationally titled Reclaiming Conversation, which will be a continuation of her thinking in Alone Together. In it, she will out herself again, this time as “a partisan of conversation.” Her research for the book has involved hours upon hours of talking with people about conversation as well as eavesdropping on conversations: the kind of low-grade spying that in academia is known as “ethnography,” that in journalism is known as “reporting,” and that everywhere else is known as “paying attention.”
“The conclusion she’s arrived at while researching her new book is not, technically, that we’re not talking to each other. We’re talking all the time, in person as well as in texts, in e-mails, over the phone, on Facebook and Twitter. The world is more talkative now, in many ways, than it’s ever been. The problem, Turkle argues, is that all of this talk can come at the expense of conversation. We’re talking at each other rather than with each other.
Conversations, as they tend to play out in person, are messy—full of pauses and interruptions and topic changes and assorted awkwardness. But the messiness is what allows for true exchange. It gives participants the time—and, just as important, the permission—to think and react and glean insights. “You can’t always tell, in a conversation, when the interesting bit is going to come,” Turkle says. “It’s like dancing: slow, slow, quick-quick, slow. You know? It seems boring, but all of a sudden there’s something, and whoa.”
Occasional dullness, in other words, is to be not only expected, but celebrated. Some of the best parts of conversation are, as Turkle puts it, “the boring bits.” In software terms, they’re features rather than bugs.”
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015
As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]
A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]
Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]
Invitation: sharing session, Singapore, 30 March 2015 What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]