20 July 2007

Rich ethnographic reports about the uses of ICT in low-income communities

Be the first to share

Internet cafe in Ghana
The UK Department for Development has published a long study, written by a number of researchers from British and Australian Universities, about the social and economic benefits of Information and Communication Technology (ICT) in low-income communities in Jamaica, India, South Africa and Ghana.

The Australian anthropology site Culture Matters reports that “the working papers strongly re-enforce the benefits of an ethnographic approach for the wider world,” but this approach “is also increasingly seen as contributing to sound development policies.”

“One of the most convincing is the study on Jamaica by Daniel Miller and Heather Horst, which “juxtaposes conventional ICT policy making in Jamaica with ethnographic findings and uncovers that the assumptions concerning internet use held by the government as well as international NGOs diverge hugely from the realities. […] The whole report is full of examples for ethnography’s ability to check (and often disprove) common-sense beliefs concerning the benefits of new technologies.”

The reports from Ghana by Don Slater and Janet Kwami also “unveiled a huge gap between policy assumptions and actual usage. […] On the one hand there is the widespread belief amongst governments and NGOs that the Internet is a tool of development through information distribution. Yet all Internet users in the Accra slum studied used the internet only for chat with foreigners (as well as some diasporic family members and friends). There was exceptionally low awareness of even the existence of websites.”

Read full story

Be the first to share
26 November 2015
How Nissan’s using anthropology to make autonomous cars safe
What happens when robot cars meet complex social interaction, like head nods, horn honks, or even road rage? Dr. Melissa Cefkin "is here to teach autonomous cars how to behave". A design anthropologist based at …
5 November 2015
Customer journey mapping is at the heart of digital transformation
Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies to transform. According to Raman Sapra, global head of Dell’s …
3 November 2015
Another book entitled “The Quantified Self”
The Quantified Self By Gina Neff and Dawn Nafus MIT Press, 264 pp. April 2016 Oops, that is confusing: two books by sociologists on the quantified self movement, both entitled "The Quantified Self" and both appearing in April 2016. …
1 November 2015
User-centred design of the bridge of sea ships
The Rolls-Royce Unified Bridge Design has won this year’s Ergonomics Design Award, presented by the UK Chartered Institute of Ergonomics & Human Factors. The award recognises industrial design which puts the customer at the heart …
30 October 2015
[Book] Digital Ethnography
Digital Ethnography: Principles and Practice By Sarah Pink, Heather Horst, John Postill, Larissa Hjorth, Tania Lewis and Jo Tacchi (RMIT University) SAGE Publications October 2015, 216 pages Abstract This sharp, innovative book champions the rising significance of ethnographic research on …
29 October 2015
An ethnography of tax-avoidance experts
Sociologist Brooke Harrington realized that if she were ever going to understand global inequality she would have to become one of the people who helps create it. So she trained to become a wealth manager …
23 October 2015
White paper: Design for aging
Designing the Second Half of Life: Innovation for Aging A visual white paper by Karten Design September 2015 The next 30 years will be a defining era for the American healthcare system, as the number of adults aged …
22 October 2015
[Book] Watching Closely by Christena Nippert-Eng
Watching Closely: A Guide to Ethnographic Observation by Christena Nippert-Eng Oxford University Press, October 2015 296 pages Ethnographers rely on three related activities to conduct research in the field: observation, conversation, and participation. Observing others in their environments and …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
See all articles