putting people first

by experientia
by experientia
18 November 2009

Report on Service Design Network conference 2009

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putting people first
by experientia

SDN
Lucy Kimbell, who is a Clark Fellow in Design Leadership at Saïd Business School, University of Oxford with a background in interaction design, has posted an extensive and quite critical report on the Service Design Network conference that took place in Madeira, Portugal in October.

“On the plane home I sat with several other participants who also had to leave slightly early. I asked one of them – a leading figure – if he had learned anything from the conference. He said he had not. It seems to me that if a network such as this, however young and under-resourced, is not stretching its core community, then it may not survive.”

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Check also the conference archive (including presentations and videos).

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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