Although I don’t agree with the implicit meaning of this Fast Company title (i.e. that public services currently do not help people – whereas the real issue is the degree of impact), I am always excited to hear the latest updates on Reboot, a design agency that focuses on service design in international development, particularly if it is through an interview with Reboot principal Panthea Lee.
“Plenty of thought goes into good industrial design and good interaction design. We do the same for public and social services. In our view, service design is a multidisciplinary approach to creating more useful, effective, and efficient services.
In the space of international development, we find designers particularly well suited to the task of creating good services because they are highly analytical systems thinkers.
Services are more than just pulling a lever to get a result. Services are a complex series of interlocking relationships and institutions, and each one is different. Their design requires deep empathy for users and a nuanced understanding of context. And you’ll never get it right on the first go–they require significant testing and refining until they’re right.”
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]