The British Government is working on a series of strategies to put an entirely different dynamic in place to drive the UK public services: one where the service will be driven not by the managers but by the user – the patient, the parent, the pupil, and law abiding citizen.

It has already implemented this approach in the five year strategies on health, education, crime prevention, justice and environment.

Read more (Cabinet Office web site)
Download brochure (pdf, 876 kb, 28 pages)