17 July 2009

Power in People’s Hands: learning from the world’s best public services

Be the first to share

Power in People's Hands
The [UK] Government’s drive to reform public services by giving more power back to the citizen was accelerated yesterday, with the publication of a new study of innovative public services from around the world.

Drawing on more than 30 of the best examples from around the world, Power in People’s Hands: Learning from the World’s Best Public Services shows how giving people more control over the services they use and freeing frontline public servants to innovate can deliver better services and greater value for money.

The report, produced by the Strategy Unit in the [UK] Cabinet Office, looks at services that fall into five key strands:

  • Using entitlements to put power in the hands of service users.
    For example, the “0-7-90-90” healthcare rule in Sweden, which guarantees patients instant contact with the health system, an appointment with a GP in seven days, a specialist in 90 days and a maximum 90-day wait for treatment.
  • Empowering citizens and transferring accountability of services through real time, highly local information.
    The US government has created Data.gov, a website that increases public access to non-sensitive government databases in a format that makes the information easy to understand and re-use.
  • Creating personalised services shaped around an individual’s needs
    The Wraparound Milwaukee programme helps children with mental health problems and their families work with a lead professional to create a personalised package of care that keeps the child out of hospital and significantly reduces costs
  • Prevention rather than cure.
    The Netherlands and other countries are piloting systems that keep people with chronic conditions out of hospital. Each day the patient fills in an online survey about their health, allowing their doctor to spot early warning signs.
  • A new professionalism among front-line staff and leaders.
    Teachers in Alberta, Canada, can conduct research projects on issues relevant to their school. All projects (more than 1,700 so far) report their progress online to parents and the system has driven improvements in student performance.

Read press release
Download report

Be the first to share
2 September 2015
What do people really do at airports?
A few days ago researcher Ben Kraal gave a talk at UX Australia 2015 describing four years of research done by him and his colleagues on what people do in airports and what airport …
15 August 2015
Innovation labs as public change agents
Jesper Christiansen and Runa Sabroe of the Danish human-centred internal governmental body MindLab ask how to increase the effectiveness and legitimacy of public sector interventions – both by creating the actual outcomes that are politically …
15 August 2015
What is the ‘sharing economy’? A perspective from Seoul
As a Fulbright grantee, Emily Hong spent part of the last year researching the sharing economy in Seoul. One of her main findings? Korea actually has two. The first is small-scale, hyper local and socialist in …
14 August 2015
Jon Kolko: Design thinking comes of age
How should companies think about design centricity? For Jon Kolko, vice president of design at Blackboard, an education software company, design thinking can define the way an organization functions at the most basic levels—how it …
11 August 2015
Thingclash: putting human values in the IoT
The Internet of Things (IoT) is forecast to be one of the most far reaching and fundamental shifts in how people interact with technology and their environment since the advent of the Internet. But, the rush …
1 August 2015
[Report] Design for Service Innovation & Development
Design for Service Innovation & Development: Final Report Edited by y Daniela Sangiorgi, Alison Prendiville, Jeyon Jung and Eun Yu May 2015 DeSID (Design for Service Innovation and Development) is a six-month scoping study funded by the AHRC …
31 July 2015
Service Design in Consumer Banking: the challenges and opportunities
Last month the people from Irish UX consultancy Frontend Design looked at the UX revolution in healthcare and how changes in that sector are moving towards putting the customer at the centre of the service. …
31 July 2015
[Book] Excited to announce the new book by John Thackara
How to thrive in the next economy by John Thackara Thames & Hudson August 2015, 192pp Abstract Drawing on a lifetime of travel in search of real-world alternatives that work, I describe how communities the world over are creating a …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

See all articles