putting people first

by experientia
by experientia
27 January 2007

Philips integrates experience research in healthcare innovation

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putting people first
by experientia

CareServant
During the recent Philips Innovation Event Asia in China, Royal Philips Electronics showed some examples of how the company integrates experience research in personal healthcare innovation.

Activity Lamp
As people grow older, their sight, hearing, memory and cognitive ability start to deteriorate and their physical mobility decreases. Researchers at Philips have developed the Activity Lamp, a lighting concept that produces optimal lighting conditions so that elderly people can continue to enjoy leisure activities such as reading, playing cards, embroidery, etc.

CareServant
The Philips CareServant has been designed for use on hospital wards and in care organizations. It is TV-based and therefore very easy to operate via a simple remote control. CareServant delivers a range of information, communication and entertainment services, such as audio- and video-on-demand.

smartBed
When it comes to people’s health, it is clear that prevention is better than cure. Where illness cannot be cured, disease management at home is better than hospitalization. Philips has developed an unobtrusive solution, the smartBed, to monitor the quality of sleep, and garments for heart failure management to monitor the early indicators of decompensation i.e. the deterioration of the status of a heart failure patient. The technologies will also support the physicians in the treatment of patients with a chronic heart disease.

“Our people-centric research involves understanding what people actually want from technology to improve their daily lives,” said Rick Harwig, Chief Technology Officer of Royal Philips Electronics. “For this purpose Philips Research has built two new research laboratories in Europe, next to the existing HomeLab. One for personal healthcare technologies (CareLab) and another for atmosphere creation for retail (ShopLab). Here people are confronted with the latest innovations and we are able to research the functionality and acceptability of the concept, as well as the way people experience it.”

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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