‘Consumers now get angry when the interaction design of a product or service is not perfect. People used to think it was they who were stupid; now they say the offering and the company are stupid.
‘But design knowledge is more than just methods of understanding users. Executives are using design in the early stages of their processes and in solving types of problems that traditionally have not involved designers. This is in stark contrast to the conventional model of the past in which design was involved late in the process, making decisions about visual form after engineering and marketing had defined the basic direction,’ says Patrick Whitney, Director, Institute of Design, IIT, in his introduction.
Points of View from the 2005 Institute of Design Strategy Conference.
Institute of Design at IIT
Josephine Green / Philips Design
Larry Keeley / Doblin Inc
Donald Norman / Neilsen Norman Group
GK VanPatter / Humantific / NextDesign Leadership Institute
Patrick Whitney / Institute of Design at Illinois Institute of Technology
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(Content from NextDesign Leadership Institute: New York, www.nextd.org