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Article by Shlomo Goltz on “integrating the hero’s journey as part of the user-centered design process”:

“There are many prominent and outspoken members of the design community, such as Steve Portigal and Jason Fried, who feel that personas are unnecessary. They make compelling arguments, but they also rule out the use of personas entirely, which I feel is too strong a stance.

Like any other tool in your utility belt, personas have times when they are extremely powerful, and other times when they are simply not warranted—the trick is knowing when to use them, and then to use them effectively.”