putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
27 July 2014
Qualitative self-tracking and the Qualified Self

Mark Carrigan, sociologist, academic technologist and research assistant at the Centre for Social Ontology, is intellectually drawn to the Quantified Self because “it’s a fascinating example of the intensification of reflexivity in contemporary society”. Most interesting in his reflective blog post is his attempt at a definition of qualitative self-tracking: Using mobile technology to recurrently […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

27 July 2014
Qualitative self-tracking and the Qualified Self

Mark Carrigan, sociologist, academic technologist and research assistant at the Centre for Social Ontology, is intellectually drawn to the Quantified Self because “it’s a fascinating example of the intensification of reflexivity in contemporary society”. Most interesting in his reflective blog post is his attempt at a definition of qualitative self-tracking: Using mobile technology to recurrently […]

27 July 2014
Social wearables, as seen by the NYT R&D Group

Noah Feehan of the New York Times Research & Development group explores the concept of social wearables: objects that explicitly leverage their visibility or invisibility to create social affordances. “Wearables that engage with the world around me, and particularly with the people around me, are few and far between right now, but I think that […]

26 July 2014
The touch-screen generation

Young children — even toddlers — are spending more and more time with digital technology. Hanna Rosin wonders what will it mean for their development? “As technology becomes ubiquitous in our lives, American parents are becoming more, not less, wary of what it might be doing to their children. Technological competence and sophistication have not, […]

24 July 2014
HeadCon ’13: What’s new in social science?

In July, 2013, Edge invited a group of social scientists to participate in an Edge Seminar at Eastover Farm focusing on the state of the art of what the social sciences have to tell us about human nature, entitled “HeadCon ’13: WHAT’S NEW IN SOCIAL SCIENCE?”. The ten speakers were Sendhil Mullainathan, June Gruber, Fiery Cushman, Rob Kurzban, Nicholas […]

24 July 2014
Persona Power

Article by Shlomo Goltz on “integrating the hero’s journey as part of the user-centered design process”: “There are many prominent and outspoken members of the design community, such as Steve Portigal and Jason Fried, who feel that personas are unnecessary. They make compelling arguments, but they also rule out the use of personas entirely, which […]

22 July 2014
Call to bring refugee-led innovation into humanitarian work

The humanitarian sector must lift barriers to user-led innovation by refugee communities if it is to meet the challenges of an ever-changing world, says a new report, Humanitarian Innovation: The State of the Art, published by the UN Office for the Coordination of Humanitarian Affairs (OCHA) and presented at the Humanitarian Innovation Conference at the […]

20 July 2014
Baking behavioral nudges into the products we own

Maria Bezaitis, PhD and Principal Engineer of Intel’s User Experience Ethnographic Research Lab, discusses the Real World Web and how internet-enabled sensors will create new kinds of intimacies and engagements. “Commitment and engagement are really powerful sentiments,” said Bezaitis. “The get to the heart of what’s important about our social relations – that we can […]

19 July 2014
[Book]: Nursing Research Using Ethnography

Nursing Research Using Ethnography: Qualitative Designs and Methods in Nursing Mary De Chesnay, PhD, RN, PMHCNS-BC, FAAN (Editor) Pub. Date: 08/28/2014 372 pp., Softcover Springer [Amazon] Ethnography is a qualitative research design that focuses on the study of people to explore cultural phenomena. This concise, “how to” guide to conducting qualitative ethnography research spearheads a […]

19 July 2014
Learning from extreme consumers

Learning from Extreme Consumers by Jill Avery, Michael I. Norton Teaching Note, 9 pages, January 2014 Traditional market research methods focus on understanding the average experiences of average consumers. This focus leads to gaps in our knowledge of consumer behavior and often fails to uncover insights that can drive revolutionary, rather than evolutionary innovation. This […]

19 July 2014
Jibo the “family robot” might be oddly charming, or just plain odd

The “world’s first family robot” is based on efforts to elicit emotional response in humans—a powerful idea, but one fraught with challenges, writes Will Knight in the MIT Technology Review. “Resembling a static but animated lampshade (with a slightly Hal-like, glowing-orb face), Jibo is meant to perform relatively simple tasks like capturing video, relaying messages, […]

19 July 2014
Book: Enchanted Objects

Enchanted Objects: Design, Human Desire, and the Internet of Things by David Rose Scribner (July 15, 2014) July 15, 2014 320 pages [Amazon] In the tradition of Who Owns the Future? and The Second Machine Age, David Rose, an MIT Media Lab scientist imagines how everyday objects can intuit our needs and improve our lives. […]

18 July 2014
Financial consumer protection: 5 lessons from behavioral research

In its new Focus Note, Applying Behavioral Insights in Consumer Protection Policy, CGAP (a unit affiliated with the Worldbank) presents a summary of the growing evidence from consumer and behavioral research for consumer protection policy on four topics—disclosure and transparency; complaints handling and recourse; debt stress; and fair treatment. These new research methods provide deeper […]

18 July 2014
Improve the travel experience at airports

Over the past years the Amsterdam agency edenspeakermann_ collaborated in a European cooperation that aims to create a seamless air travel experience for passengers to Europe. As a result of research on four European airports they created the concept of the ‘Info Connectivity System’: a one-stop-shop for all travel information. Extensive research has been conducted […]

17 July 2014
When science, customer service, and human subjects research collide. Now what?

Mary L. Gray wrote a long essay for ethnographymatters that argues that technology builders and interface designers, data scientists and ethnographers (working in industry and at universities alike) “are now, officially, doing human subjects research”. She argues that all these professionals now really need “to sit down together and talk” on topics such as “data […]

17 July 2014
Ethnography : an antifragile practice?

Simon Roberts of Stripe Partners continues his three part series on ethnography. In the first two posts in this series he examined ethnography as practiced in two different contexts – the (1) market research (MR) industry and (2) corporate R&D labs. He argued that ethnography in ‘MR’ has been devalued as a serious approach to […]

22 June 2014
Report: Mapping and developing Service Design Research in the UK

The aim of the Service Design Research UK (SDR UK) Network of the Network is to review and consolidate the current state of Service Design knowledge within the field of Design. Three workshops and three Advisory Board meetings formed the basis of the Service Design Research UK Network. Delivered and supported by practitioners and academics, […]

15 June 2014
Behaviour change presentations at Nudgestock event

On 6 June OgilvyChange, the specialist behavioural sciences practice of Ogilvy & Mather UK, hosted the second edition of Nudgestock, the “largest gathering of behavioural experts in the world”. The one day event on May 24 saw speakers from fields as wide ranging as behavioural finance, evolutionary theory, the science of magic and design discussing […]

7 June 2014
Sharing City Seoul: a model for the world

The Seoul city government has officially embraced the sharing economy by designating Seoul a Sharing City and is working in partnership with NGOs and private companies to make sharing an integral part of Seoul’s economy. The city is now creating an official sharing ecosystem and, led by the Seoul Innovation Bureau within the Seoul Metropolitan […]

7 June 2014
IKEA’s Life At Home report

Core77 has drawn my attention to IKEA’s newly launched Life At Home report, which explores the home lives of people all over the globe, with a focus on the morning routines, habits and wishes of those who live in Berlin, London, Moscow, Dubai, New York, Paris, Shanghai and Stockholm. As Core77 correctly points out, with […]

1 June 2014
“Savages”, an exhibition by Marguerite Kahrl in Torino

Now and then we use this blog to announce activities that are dear to us and deserve some promotion. Today it is the exhibition of artist Marguerite Kahrl, who is the wife of Experientia partner Jan-Christoph Zoels. The show opens on Thursday evening in the Alberto Peola Gallery in Turin. Alberto Peola is pleased to […]

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