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interactions magazine
Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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interactions magazine

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
14 January 2008
Persona non grata

Steve Portigal is going after the hypocritical use of personas (“the Big Lie”) in the article he wrote for Interactions Magazine: “Personas are misused to maintain a “safe” distance from the people we design for, manifesting contempt over understanding, and creating the facade of user-centeredness while merely reinforcing who we want to be designing for […]

12 December 2007
“Designing in hostile territory”

Interactions Magazine seems to be heading into an exciting direction under its new editors-in-chief Richard Anderson and Jon Kolko. The new byline (“experience – people – technology”) is already a mission statement in itself, especially since the magazine is published by ACM, which stands for “Association for Computing Machinery”. In the very first issue that […]

22 September 2007
Donald Norman on the importance of unmet needs
12 December 2006
Don Norman outlines three challenges for HCI

The ever-increasing complexity of everyday things, the ever-increasing burden of security, authentication, and identification and the ever-increasing use of automation are according to Don Norman the three large, overriding issues in the field of human-computer interaction. After all, he writes in an article in Interactions magazine, “the invisible, ubiquitous computer has arrived, ensnaring almost any […]

19 July 2006
Don Norman’s case for activity-centred design

In a column written for Interactions Magazine, Donald Norman argues that human-centred designers should not just create clever taxonomies, but also task-onomies. “Many of the design tools used by the Human-Centered Design community lead to well-structured, carefully organized designs, often using powerful card-sorting and hierarchical clustering algorithms to make similar things be located near one […]

23 July 2005
Don Norman on the pitfalls of human-centred design

Human-centred design has become such a dominant theme in design that it is now accepted by interface and application designers automatically, without thought, let alone criticism. That’s a dangerous state — when things are treated as accepted wisdom. The purpose of this essay [published in the July|August 2005 edition of Interactions Magazine] is to provoke […]

13 June 2015
[Book] Designing Connected Products

Designing Connected Products: UX for the Consumer Internet of Things By Claire Rowland, Elizabeth Goodman, Martin Charlier, Ann Light, Alfred Lui O’Reilly Media, May 2015 726 pages [Amazon link] Abstract Networked thermostats, fitness monitors, and door locks show that the Internet of Things can (and will) enable new ways for people to interact with the […]

12 January 2014
The UX of commercial drones

In order for commercial drones like Amazon’s or Australian startup Flirtey’s to become a reality, the drone (or any future-world technology, really) can’t merely do its job—meaning, it can’t randomly drop off deliveries and simply fly away as the drone in the Amazon demo video does. There’s a lot more to it than that. To […]

19 October 2012
Slow HCI

The latest issue of Interfaces, the quarterly magazine of the Interaction Specialist Group of the BCS, the British chartered institute for IT, is devoted to Slow HCI, or how to design to promote well-being for individuals, society and nature. Here are the key articles: Invisible stable interfaces Kai A. Olsen, University of Bergen and Molde […]

16 October 2012
Brave New City

Metropolis Magazine asked seven visionary design teams, both established and up-and-coming, what they predict a fully accessible city might look like (and better yet, how it would function). “We broke the city into its component parts and then, like casting directors, asked, “Who would we like to tackle this one?” The eager and inspired responses […]

29 December 2010
Videos of UX Week 2010

At the end of August Adaptive Path held its UX Week 2010 in San Francisco and uploaded videos of all the presentations a little after. I only noticed them now. Some personally selected highlights: Data informed, not data driven by Adam Mosseri, Facebook At Facebook, analytics play a critical role in informing design decisions, but […]

6 April 2010
Natural user interfaces are not natural

In his bimonthly column in the ACM CHI magazine, Interactions, Donald Norman argues that most gestures are neither natural nor easy to learn or remember. “Gestures lack critical clues deemed essential for successful human-computer interaction. Because gestures are ephemeral, they do not leave behind any record of their path, which means that if one makes […]

22 September 2009
Enhancing user interaction with first person user interface

Luke Wroblewski, an internationally recognized Web thought leader and Senior Director of Product Ideation & Design at Yahoo! Inc., provides a comprehensive overview of augmentation as a user interface, complete with real-world examples. “Though many computer applications and operating systems make use of real-world metaphors like the desktop, most software interface design has little to […]

17 July 2009
Re-framing the problem: social interaction design

Social media expert and social interaction theorist Adrian Chan describes on Johnny Holland on what he means with ‘social interaction design’ and on the role of frames of meaning, frames of experience, and frames as a concept for a user-centric description of social interactions. A recommended read. “User centric design ought to be oriented to […]

3 March 2009
Design thinking for the future at LIFT09

The session devoted to Design Thinking was my personal favourite of the entire 2009 LIFT conference. Beyond the engineers and business’ discourse about the future, what is it designers can propose? What sort of alternatives are they envisioning? What’s the role of design thinking in creating more meaningful futures? With Fabio Sergio, James Auger and […]

5 January 2009
Nokia’s IdeasProject

Nearly by accident I discovered Nokia’s recently launched IdeasProject, an effort “to surface Big Ideas about the future of communications — and to show the many ways that these ideas are connected”. It is definitely a site rich with content. What big ideas will matter most? What technologies and applications will enable to most disruptive […]

26 October 2008
Timo Arnall on design directions for physical interfaces

Timo Arnall, a designer working with interactive products and media, runs a design research project that looks at emerging technologies at the Oslo School of Architecture and Design. In a new presentation he explores the current shift in technology from screen-based interaction to physical interaction with the world around us. In the same way as […]

30 November 2007
InterSections 07: a debate on design

The UK Design Council sponsored conference InterSections 07 brought together 34 leading thinkers in design to consider how design is evolving and how this is affecting its relationships with other fields. The conference, held in NewcastleGateshead in October 2007, asked how design is transforming as it adapts to a world in transition. Two days of […]

22 March 2007
Ancient manuscript teaches machines how to talk to people
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