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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
5 June 2008
Africa’s grassroots mobile revolution – a traveller’s perspective

Vodafone receiver magazine’s new issue is about “Emerging Markets“. But it’s a shortened issue: Vodafone thought that launching a whole new issue, with all articles of all authors at once, might be too much to swallow. Therefore they decided to “feed us” one article each week. The first article – which is actually a picture […]

27 May 2008
Handbook of Mobile Communications Studies

Handbook of Mobile Communication Studies Edited by James E. Katz Afterword by Manuel Castells MIT Press, 2008 Hardcover, 486 pages Abstract Mobile communication has become mainstream and even omnipresent. It is arguably the most successful and certainly the most rapidly adopted new technology in the world: more than one of every three people worldwide possesses […]

24 May 2008
Leading designers to new frontiers

Jeff Parks and Chris Baum of Boxes and Arrows sat down with several of the speakers and organisers of Adaptive Path’s San Francisco conference: MX San Francisco: Managing Experience through Creative Leadership, that took place on April 20-22. The result is a series of podcasts that further examined the issues that the sessions revealed. The […]

13 April 2008
Cellphones save the world

Daniel Lende wrote a good annotated summary of the New York Times magazine feature of Jan Chipchase, on the “Neuroanthropology” blog. He thinks the “world is going to see a transformation through the convergence of four factors: people-driven processes, change for the rest of us, human-centered science, and emerging methods”. Read full story

12 April 2008
Julian Bleecker joins Nokia’s Design Strategic Projects Studio

Julian Bleecker has decided to join Nokia’s Design Strategic Projects Studio. Julian and (LIFT conference‘s) Nicolas Nova are the co-founders of the Near Future Laboratory where client work focuses on developing emerging and conceptual design-technology for new interactive experiences. Jan Chipchase and Duncan Burns are his colleagues in the studio. In a long post on […]

22 January 2008
The practice of beeping – making intentional missed calls

Nokia researcher Jan Chipchase reports on just published research from Microsoft Research India‘s Jonathan Donner that explores the practice of beeping – making intentional missed calls. The paper draws on field research from Rwanda in 2004, categorising three different types of beeping: call back beeps; pre-negotiated instrumental beeps; and relational beeps, and discusses the rules […]

28 September 2007
A mobile revolution is taking place in the developing world
4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

20 April 2007
Nokia global user study on where people carry their phone
7 February 2007
Jumping jack flash – new forms of interactions
19 January 2007
Nokia Research on Uganda’s Village Phone initiative

Jan Chipchase and Indri Tulusan of Nokia Research are on a roll. Following a July 2006 field study in Uganda, and previous presentations on shared phone practices and street charging services, they now explored the Village Phone initiative between the Grameen Foundation, Nokia and local micro-finance organisations in Uganda, that is available as a downloadable […]

18 January 2007
Interview with LIFT 07 conference organisers
12 January 2007
Nokia research on street charging services in Uganda

Uganda is a country coping with a severe energy crisis resulting in frequent power cuts. In addition, access to mains electricity in rural locations is limited. Given that mobile phones require power, and access to power can be unpredictable – how do people keep their mobile phones and other electrical devices charged? How does people’s […]

20 December 2006
Nokia research on shared phone practices

What happens when people share an object that is inherently designed for personal use? Jan Chipchase and Indri Tulusan of Nokia Research set out explore this topic during a July 2006 field study in Uganda with a brief to understand how people share mobile phones. The research builds on prior research from India, China, Nepal […]

4 July 2006
Turning cultures of repair into cultures of innovation

In an effort to understand the total user experience, Jan Chipchase of the Mobile HCI Group at the Nokia Research Center in Tokyo, has taken time out during recent field studies in emerging markets to explore local repair cultures. “The journey has taken me to cities such as Chengdu, Delhi, Ulan Bataar, Ho Chi Minh […]

2 May 2006
Where’s the phone? A Nokia study of mobile phone location in public spaces
2 May 2006
Mobile Essentials: Nokia field study and concepting
28 November 2005
Future Perfect, a user experience blog by a Nokia researcher

Future Perfect is the blog of Jan Chipchase, who works in the User Experience Group at Nokia Research. He defines it as a blog “about the collision of people, society and technology, drawing on issues related to the user research that I conduct on behalf of my employer – Nokia”, but also as “a pause […]

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