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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

5 July 2009
The future of money

Stowe Boyd, an internationally recognised authority on social applications and their impact on business, media, and society, launched a new interview series examining the future of money. The series is sponsored in part by Neo.org, a non-profit he is working with. Because of Neo’s efforts toward defining and implementing a new digital currency, Boyd hopes […]

23 June 2009
First LIFT09 France videos are online

The first LIFT France conference took place last way in Marseilles. Being in Seoul, South Korea, myself, I missed it entirely, but luckily the videos are now becoming available. Welcome to Lift! Lift founder Laurent Haug and Lift France chair Daniel Kaplan will explain the theme and organization of the conference. Initial and necessary challenge: […]

13 June 2009
Bill Thompson, BBC tech art critic at the Venice Biennale

Bill Thompson, back from the Venice Biennale, reflects on digital art and its relationship with technology. “While there was a lot of interesting art, I saw little that attempted to explore our use of or reliance on technology itself, and the only two pieces I encountered that seemed to have any connection to digital technology […]

7 May 2009
Daniel Kaplan’s excellent critique of the Internet of Things

Daniel Kaplan, CEO of the French Next-Generation Internet Foundation (FING) and one of the driving forces behind the upcoming LIFT conference in Marseilles, France, has published three long essays with an excellent critique of the Internet of Things. If you understand French, they are highly recommended reading. Otherwise, check the links as they often lead […]

18 April 2009
Let them eat tweets

Virginia Heffernan writes in the New York Times Magazine on why Twitter is a trap. “These worries started to surface for me last month, when Bruce Sterling, the cyberpunk writer, proposed at the South by Southwest tech conference in Austin that the clearest symbol of poverty is dependence on “connections” like the Internet, Skype and […]

11 April 2009
LIFT France and I Realize Italy

Last month I announced that the next LIFT conference would take place in Marseilles, France on 18-20 June this year. Entrepreneurs, researchers, artists, designers, and activists who are inventing radically new ways to innovate, design, produce, trade, exchange and manage, will be coming to LIFT France to express their vision of a “hands-on future”, a […]

4 April 2009
A post to look at and to act upon

Bruce Sterling and Jasmina Tesanovic need your help. Despite the fact that U.S. citizen Bruce Sterling and Serbian citizen Jasmina Tesanovic have been married for nearly five years, and for all I can tell still very much in love, US Immigrations doesn’t believe so. Read full story

19 March 2009
Good design at Metropolis

The March issue of Metropolis is focused on products with the theme of Good Design. Several articles are fitting quite well with the topic of this blog: What is good design? By Peter Hall The 20th-century definition of “good design” was driven primarily by form. Today the stakes are too high, and the world too […]

17 March 2009
Nokia’s Julian Bleecker essay on design, science, fact and fiction

Julian Bleecker of Nokia calls it a “short essay”, but “Design Fiction: A Short Essay on Design, Science, Fact and Fiction” is really a 97 page book. “Extending this idea that science fiction is implicated in the production of things like science fact, I wanted to think about how this happens, so that I could […]

1 March 2009
KashKlash booklet now online

After the project, the collaborative website, the game, now also the booklet. KashKlash is an open forum and web project focusing on alternative economies in a post-money future. What will such a world look like? How will the concept of value be measured? What concepts will shape the formal and informal economies? Bright thinkers from […]

1 March 2009
The KashKlash game at LIFT09

We just came back from the LIFT conference and have lots to blog about. Our LIFT experience started off with the KashKlash game, an action-packed workshop that explored alternative methods of exchange [and I helped prepare]. The focus was on a possible future ecosystem – in a new world where today’s aging, less useful and […]

1 March 2009
Web 2.0: a magic Ponzi scheme from a demon haunted world

Bruce Sterling keynoted last week on “The Short but Glorious Life of Web 2.0 and What Comes Afterward” at Webstock in Wellington. No video is (yet) available, but American journalist Annalee Newitz was there and she reports: Sterling began his talk by poking fun at Web 2.0, calling it mostly a social network of investors […]

13 February 2009
Kazys Varnelis’ new book on network culture

Kazys Varnelis [CV | blog], the author of Networked Publics and the Director of the Network Architecture Lab at the Columbia University Graduate School of Architecture, Planning, and Preservation, is writing a new book and posting drafts online. “My current research project—already well underway—is a book that sets out to synthesize a historical understanding of […]

7 February 2009
UX Week 2008 videos

Over the last months, Adaptive Path has been uploading videos of their latest UX Week that took place in August 2008. Donald Norman conversing with Adaptive Path president and founder Peter Merholz Author and co-founder of the Nielsen Norman Group Scott Griffith about the car sharing experience at Zipcar (synopsis) Chairman and CEO of Zipcar […]

5 February 2009
David Orban on the spime innovations and its dilemmas

David Orban, founder & chief evangelist of WideTag, Inc. (OpenSpime) and advisor to the newly announced Singularity University, recently spoke at TechnoArk in Switzerland. His summary: When you set out to make into reality something that has been dreamed up by a science fiction writer, Bruce Sterling in our case, you have to carefully balance […]

29 January 2009
Pachube: connecting environments, patching the planet

Pachube is a web service that enables you to connect, tag and share real time sensor data from objects, devices, buildings and environments around the world. The key aim is to facilitate interaction between remote environments, both physical and virtual. Apart from enabling direct connections between any two environments, it can also be used to […]

27 January 2009
Two Experientia/Vodafone workshops at the upcoming LIFT conference

Experientia, in collaboration with the Vodafone User Experience team, is running two workshops on 25 February at the upcoming LIFT conference to present the results of two recent projects and explore their impact. KashKlash: exchanging the future Join us for a workshop to explore alternative methods of exchange. The focus is on a possible future […]

4 January 2009
People-centred design in times of frugality

What are the profound socio-cultural changes currently taking place and are people-centred designers well equipped to help companies and institutions address this new context? The current economic recession is turning out to be very severe (The Guardian evokes the spectre of a 1930s-style depression), with rich countries being the biggest losers, and this slowly unfolding […]

13 December 2008
Transformeurs 2009

Over the last few years many terms have been proposed to describe the future of the internet: pervasive computing, ubiquitous computing, ambient intelligence, physical computing, to the frustration of some. In the end the Internet of Things seems to have won and I am very pleased about that, as it is a term which is […]

19 November 2008
How to rob a bank without money?

“How can you rob a bank in a world without money?” wonders science fiction writer Bruce Sterling, one of the collaborators of the new foresight project KashKlash.  KashKlash is a lively platform where you can debate future scenarios for economic and cultural exchange. Beyond today’s financial turmoil, what new systems might appear? Global/local, tangible/intangible, digital/physical? […]

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