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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

26 November 2009
Beyond the experience: In search of an operative paradigm for the industrialisation of services

Nicola Morelli (blog), an associate professor at the School of Architecture and Design at Aalborg University in Denmark, reflects on the two inspirations for a service design discipline: “The contributions to the definition of a disciplinary corpus for service design come from two main directions: the first focuses on real cases, developing projects that are […]

12 November 2009
Designing for a sustainable world

To celebrate World Usability Day 2009, System Concepts has put together a video podcast exploring how different stakeholders can enhance the user experience of their designs by including sustainability as a key requirement. The interviewees include: – Professor Ben Shneiderman – User Interface guru from the University of Maryland – John Thackara – Director, Doors […]

7 July 2009
Innovative service design for all

Re-Public, an online journal focusing on innovative developments in contemporary political theory and practice, has just launched its latest special issue, entitled “Innovative Service Design for All“. Applicable culture: Towards future services for the city of Milan Walter Aprile, Henrik den Ouden Runshaug and Eyal Fried This paper briefly introduces an Id-Lab project for the […]

23 June 2009
First LIFT09 France videos are online

The first LIFT France conference took place last way in Marseilles. Being in Seoul, South Korea, myself, I missed it entirely, but luckily the videos are now becoming available. Welcome to Lift! Lift founder Laurent Haug and Lift France chair Daniel Kaplan will explain the theme and organization of the conference. Initial and necessary challenge: […]

19 June 2009
Four new Dott07 case studies

The UK Design Council just published — a little late — four short case studies based on the experience of Dott07, a year of community projects, events and exhibitions based in North East England and curated by John Thackara, that explored what life in a sustainable region could be like – and how design could […]

6 May 2009
Most Interaction09 conference videos now online

Most of the videos of the Interaction09 conference, that took place this February in Vancouver, Canada, are now available online (see also here). Here is a personal selection: Kars Alfrink: Play in social and tangible interactions Many of the interactions seen in tangible and social computing are essentially playful. Play can take on many forms, […]

11 April 2009
LIFT France and I Realize Italy

Last month I announced that the next LIFT conference would take place in Marseilles, France on 18-20 June this year. Entrepreneurs, researchers, artists, designers, and activists who are inventing radically new ways to innovate, design, produce, trade, exchange and manage, will be coming to LIFT France to express their vision of a “hands-on future”, a […]

17 March 2009
Collaborative Services: social innovation and design for sustainability

“What is a sustainable lifestyle? What will our daily lives become if we agree to change some of our routines? How do we reduce our environmental impact without lowering our living standards?” A new book, edited by Francois Jegou and Ezio Manzini (with a chapter by John Thackara in it) attempts to answer some of […]

13 March 2009
What Matters at McKinsey

Consulting firm McKinsey has just launched a new website, called What Matters, that is an extensive collection of essays and interviews with opinion formers around the world. The content is categorized into ten big topics: Biotechnology, Climate Change, Credit Crisis, Energy, Geopolitics, Globalization, Health care, Innovation, Internet, Organization. “We began last summer by asking researchers, […]

1 March 2009
Two upcoming European conferences

IRealize Turin, Italy 9-10 June 2009 It’s still early days for this conference that presents itself as “two days aimed at identifying unsolved problems, suggesting possible (technological?) solutions and stimulating the creation of new disruptive start-ups”. The website needs some TLC and not much is yet announced. A call for participation is currently open. LIFT […]

14 June 2008
Cluster #7 “Transmitting Architecture”

The upcoming issue of Cluster, the bilingual (Eng/Ita) innovation magazine is entitled “Transmitting Architecture“. It is made in collaboration with XXIII UIA World Congress of Architecture 2008, to be held in Turin, Italy in a few weeks. Two years on from the Olympic games, Torino is the first World Design Capital and also the arena […]

31 May 2008
Book: HCI Remixed

HCI Remixed – Reflections on Works That Have Influenced the HCI Community Edited by Thomas Erickson and David W. McDonald MIT Press, 2008 Hardcover, 344 pages > Table of Contents Abstract Over almost three decades, the field of human-computer interaction (HCI) has produced a rich and varied literature. Although the focus of attention today is […]

24 May 2008
Design anthropology: What can it add to your design practice?

Design Anthropology takes user research to a whole new level. Dr. Elizabeth Tunstall explains in an essay on Adobe Design Center’s Think Tank how this emerging field can help to redefine design by exploring what it means to be human. Design anthropology seeks to answer the question how do the processes and artifacts of design […]

2 December 2007
Dott 07 Manual: 1 (Perfect Paperback)

Dott 07 was a year of community design projects in North East England that explored what life in a sustainable region could be like – and how design can help us get there. It is called a manual (rather than a book, or catalogue) because it’s about practical ways for people either to join Dott […]

2 December 2007
Changing the change

Changing the change. Design Visions, Proposals and Tools is an international conference, chaired by Ezio Manzini (blog) of the Politecnico di Milano, on the role and results of design research in the transition towards sustainability. The conference will be held in Torino, Italy, 10 to 12 July 2008, in the framework of Torino World Design […]

30 November 2007
InterSections 07: a debate on design

The UK Design Council sponsored conference InterSections 07 brought together 34 leading thinkers in design to consider how design is evolving and how this is affecting its relationships with other fields. The conference, held in NewcastleGateshead in October 2007, asked how design is transforming as it adapts to a world in transition. Two days of […]

27 October 2007
The future of presence

The Dott07 festival, curated by John Thackara, and taking place in the English city of NewcastleGateshead, is now in its last few days. One of the events was a series of debates on a variety of topics, such as energy, food, health, movement, and schools. The debate on movement started from the assumption that the […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

23 June 2007
Bringing together nature and technology, tradition and vanguard in southern Italy
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