We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]
Designing Services with Innovative Methods Miettinen, Koivisto (eds.) 272 pages, colour illustration, soft cover, 2009 This book presents the emerging and increasingly important field of service design. Birgit Mager, Köln International School of Design and Service Design Network, Ezio Manzini, Politecnico di Milano, and Stefan Holmlid, University of Linköping, discuss how: – Design thinking and […]
Researchers Daniela Sangiorgi (Lancaster University), Stefano Maffei (Politecnico di Milano) and Nicola Morelli (Aalborg University) launched this month a new site on service design research: “It aims to collectively build an understanding and foster a dialogue on where ideas and concepts of Service Design have come from, how these evolved over the last two decades […]
“What is a sustainable lifestyle? What will our daily lives become if we agree to change some of our routines? How do we reduce our environmental impact without lowering our living standards?” A new book, edited by Francois Jegou and Ezio Manzini (with a chapter by John Thackara in it) attempts to answer some of […]
In March, the Copenhagen Institute of Interaction Design (blog) organised a symposium on service design. Some time ago, I reported that videos of three of the presentations (Bill Hollins, Bill Moggridge, and Jørgen Rosted) were online. Meanwhile you can also see videos and read extensive synopses of the talks by Lavrans Løvlie (co-founder of the […]
The three-day Changing the Change conference, which is about the role of design research in sustainable change and scheduled for 10-12 July in Turin, Italy, looks to become very interesting indeed. The list of invited speakers and discussants features Bill Moggridge (IDEO); Geetha Narayanan (Srishti School of Art, Design and Technology, India); Lou Yongqi (Tongji […]
At the beginning of March, the Copenhagen Institute of Interaction Design (CIID | blog) a symposium on service design. The symposium featured speakers who are pioneers in service design thinking and practice from several countries, including Andrea Koerselman (IDEO), Andrew Mcgrath (Orange Global), Bill Hollins (Direction Consultants), Bill Moggridge (IDEO), Ezio Manzini (Milan Polytechnic), Jørgen […]
Changing the change. Design Visions, Proposals and Tools is an international conference, chaired by Ezio Manzini (blog) of the Politecnico di Milano, on the role and results of design research in the transition towards sustainability. The conference will be held in Torino, Italy, 10 to 12 July 2008, in the framework of Torino World Design […]
In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]