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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

22 April 2012
Whether the digital era improves society is up to its users – that’s us

Social media in particular has inexorably changed the world, driving openness and fear – but it is not beyond our control, argues Danah Boyd in a long essay for The Guardian. “Most technology designers engage in their trade to make the world a better place. Technologists love to celebrate the amazing things that people can […]

21 November 2011
How much should people worry about the loss of online privacy?

Earlier this week, the Wall Street Journal posted excerpts from a debate between Danah Boyd, Stewart Baker, Jeff Jarvis, and Chris Soghoian on privacy: “Privacy in the digital age means a lot of things to a lot of people. Some people fret about the privacy controls on social networks, some worry about the companies that […]

6 August 2011
Designing for social norms (or how not to create angry mobs)

Danah Boyd thinks we need a more critical conversation about the importance of designing with social norms in mind. “Good UX designers know that they have the power to shape certain kinds of social practices by how they design systems. And engineers often fail to give UX folks credit for the important work that they […]

20 June 2011
Individual and networked privacy

Danah Boyd, researcher at Microsoft Research New England and Fellow at the Harvard Berkman Center for Internet and Society, posted the crib of her recent Personal Democracy Forum talk on networked privacy. “Our contemporary ideas about privacy are often shaped by legal discourse that emphasizes the notion of “individual harm.” Furthermore, when we think about […]

20 May 2011
Publicity and the culture of celebritization

Danah Boyd, researcher at Microsoft Research New England and Fellow at the Harvard Berkman Center for Internet and Society, wrote a long post on the social factors involved in celebritization. “As information swirls all around us, we have begun to build an attention economy where the value of a piece of content is driven by […]

7 April 2011
Book: Sentient City

Sentient City: Ubiquitous Computing, Architecture, and the Future of Urban Space Edited by Mark Shepard Paperback, 200 pages, 2011 MIT Press in copublication with the Architectural League of New York (Amazon link) Abstract Our cities are “smart” and getting smarter as information processing capability is embedded throughout more and more of our urban infrastructure. Few […]

2 September 2010
Why privacy is not dead

The way privacy is encoded into software doesn’t match the way we handle it in real life, writes Microsoft researcher Danah Boyd in the Technology Review. “Each time Facebook’s privacy settings change or a technology makes personal information available to new audiences, people scream foul. Each time, their cries seem to fall on deaf ears. […]

2 September 2010
A cyber-house divided

Online as much as in the real world, people bunch together in mutually suspicious groups—and in both realms, peacemaking is an uphill struggle. The Economist reports in an article that quotes Danah Boyd and Ethan Zuckerman. “A generation of digital activists had hoped that the web would connect groups separated in the real world. The […]

25 May 2010
Growing up online

In Growing Up Online, the American public affairs series FRONTLINE takes viewers inside the very public private worlds that kids are creating online, raising important questions about how the Internet is transforming childhood. “The Internet and the digital world was something that belonged to adults, and now it’s something that really is the province of […]

2 April 2010
The impact of the Internet on institutions in the future

The latest Pew Research Center Internet & American Life Project report is out: “The Impact of the Internet on Institutions in the Future” surveys 895 tech experts on the way that technology will change institutions (government, business, nonprofits, schools) in the next ten years. Technology experts and stakeholders say the internet will drive more change […]

26 February 2010
Streams of content, limited attention

Danah Boyd, a social media researcher at Microsoft Research, wrote a long piece for UX Magazine on “what it means to be ‘in flow’ in an information landscape defined by networked media”, based on a talk she gave at O’Reilly’s Web 2.0 Expo last November. Her focus on alignment – rather than attention – is […]

23 January 2010
Ethnographic research could make Google more relevant in China

Ethnographer Tricia Wang wrote an excellent and long comment on why Google is having troubles in China: While unfortunate that Google.CN may be shutting down, my ethnographic work in China revealed five things that aren’t being told in the current story: Many Chinese internet users don’t find Google to be very useful. Therefore, a Google […]

10 January 2010
The false question of attention economics

A few posts have emerged recently that recapitulate the well-worn arguments of attention scarcity and information overload in the real-time social web, so Stowe Boyd wrote a “short and sweet counter argument from a cognitive science/anthropology angle”. “The framing of the argument includes the unspoken premise that once upon a time in some hypothetical past […]

10 November 2009
Book: Hanging Out, Messing Around, and Geeking Out: Kids Living and Learning with New Media

Hanging Out, Messing Around, and Geeking Out Kids Living and Learning with New Media (John D. and Catherine T. MacArthur Foundation Series on Digital Media and Learning) An examination of young people’s everyday new media practices—including video-game playing, text-messaging, digital media production, and social media use. Authors: Mizuko Ito, Sonja Baumer, Matteo Bittanti, danah boyd, […]

30 October 2009
Nov-Dec 2009 edition of Interactions magazine online

The November-December edition of Interactions Magazine is online and some articles are available without subscription. Unfortunately, the main menu page doesn’t say which articles are publicly available (although without images) and which aren’t (what about ‘affordances’ in web design?), so I have selected the six that are: interactions: social, authentic, and interdisciplinary Jon Kolko Catalyzing […]

25 August 2009
Ideas for thought from the Symposium for the Future

The New Media Consortium is hosting a Symposium for the Future October 27-29 that will explore actual and potential applications of technology that could impact issues of global importance over the next five years and beyond. To generate dialog and discussion around the topic, and to help prospective proposal writers to frame their ideas about […]

5 July 2009
The future of money

Stowe Boyd, an internationally recognised authority on social applications and their impact on business, media, and society, launched a new interview series examining the future of money. The series is sponsored in part by, a non-profit he is working with. Because of Neo’s efforts toward defining and implementing a new digital currency, Boyd hopes […]

2 May 2009
Living and learning with social media

danah boyd (blog), a researcher at Microsoft Research New England and a Fellow at the Harvard University Berkman Center for Internet and Society, was one of the featured speakers at the April 18 Penn State Symposium for Teaching and Learning with Technology, an annual one-day event on ways that technology can be used to enhance […]

25 April 2009
Keeping it real: Interaction in the real world

The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), is all devoted to interaction in the real world. Table of contents • View from the chair by Russell Beale • Preparations for HCI 2009 by Alan Blackwell • Interacting with Computers by […]

10 March 2009
Social media is here to stay… now what?”

danah boyd, a Fellow at Harvard Law School’s Berkman Center for Internet and Society, just joined Microsoft Research New England. On 29 February, she gave her first talk at Microsoft since joining the company. This talk, entitled “Social Media is Here to Stay… Now What?” was part of the annual Tech Fest where researchers from […]

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