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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

12 October 2011
The many meanings of ethnography

  Ethnography, Ethnography or Ethnography? What Happens When the Same Word Means Different Things to Different People? is the title of a new paper on ethnography by Sasanka Prabhala, Daria Loi and Subhashini Ganapathy of Intel. This paper discusses how the notion and practice of ethnography differs for practitioners with different disciplinary backgrounds, especially in […]

10 March 2011
Repost: Reflections on the LIFT conference 2011

Two weeks ago, Core77 published my review of the LIFT conference in Geneva, Switzerland. In the interest of completeness, I also publish it here: All images by Ivo Näpflin, courtesy of LIFT Conference – Creative Commons Attribution 2.0 Generic A few weeks ago I was, together with about 1000 other people, in Geneva, Switzerland, to […]

2 September 2010
Interactions magazine on human nuances

The current issue of Interactions Magazine is generally on the nuances of what makes us human, writes co-editor-in-chief Jon Kolko, and more in particular “about authenticity, complexity, and design-and the political, social, and human qualities of our work”. Here are the articles that are currently available for free: interactions: authenticity, complexity, and design by Jon […]

7 July 2010
Habitar – Bending the urban frame

Today I received the catalogue of the Habitar exhibition, organised by LABoral Art and Industrial Creation Centre, an exhibition centre for art, science, technology and advanced visual industries in Asturias, Spain, and curated by José Luis de Vicente with Fabien Girardin as conceptual advisor. “Utopian and radical architects in the 1960s predicted that cities in […]

21 April 2010
The Screen and the Drum

The latest issue of Design and Culture contains an article by Louise Crewe, Nicky Gregson and Alan Metcalfe on “homemaking”. Entitled The Screen and the Drum: on Form, Function, Fit and Failure in Contemporary Home Consumption, it describes the complex relationships people have with their domestic appliances. “This paper explores consumers’ connections to their domestic […]

1 March 2010
Interaction’10 videos online

Many videos of the Interaction10 conference are now online. Here are the one of the speakers mentioned in the recent review by Experientia partner Jan-Christoph Zoels. Paola Antonelli – Talk to Me Whether openly and actively, or in subtle, subliminal ways, things talk to us, and designers write the initial script that will let us […]

8 February 2010
Microsoft Research Social Computing Symposium 2010

For the past four years, Microsoft Research (MSR) has sponsored a symposium on social computing that “brings together academic and industry researchers, developers, writers, and influential commentators in order to open new lines of communication among previously disconnected groups.” The theme of the 2010 symposium, held at ITP at NYU, was “The city as platform”, […]

6 February 2010
Live at Interaction’10: day 1

Niklas Wolkert & Brad Nunnally report on Johnnyy Holland on the first day of the Interaction10 conference in Savannah, Georgia. “If one thing had to describe the overall theme of the first day it would be the importance of providing meaning in the work that we do. Below are recaps of the opening and closing […]

7 January 2010
Mobile experts on 2020 trends

Rudy De Waele, co-founder of dotopen, invited a number of mobile experts — including Howard Rheingold, Douglas Rushkoff, Katrin Verclas, Willem Boijens, Fabien Girardin, Timo Arnal and Nicolas Nova — to write down their five most significant trends for the coming decade. Read full story

10 December 2009
Latest Donald Norman essay started a big debate

Donald Norman ‘s recent essay Technology First, Needs Last, in which he argues that “design research is great when it comes to improving existing product categories but essentially useless when it comes to new, innovative breakthroughs,” has started a big discussion. Steve Portigal started the debate with a piece which intends to “to reframe rather […]

27 October 2009
A Synchronicity, a book by Julian Bleecker and Nicholas Nova

A synchronicity: Design Fictions for Asynchronous Urban Computing by Julian Bleecker and Nicolas Nova Available as a print-on-demand book from lulu.com. Click here to order. Available as a free download here. The Situated Technologies Pamphlets series, published by the Architectural League, explores the implications of ubiquitous computing for architecture and urbanism. How are our experience […]

24 September 2009
Networked objects session at Lift Asia 2009 conference

Nicolas Nova reports on the “networked objects” session at Lift Asia 09. Speakers were Rafi Haladjian (in transition from Violet to his new company called sen.se), Adrian David Cheok (from the Mixed Reality Lab in Singapore and Keio University) and Hojun Song. Read full story

12 May 2009
Johanna Brewer about ethnography and design

Nicolas Nova reports today on a lecture by Johanna Brewer about “What can ethnography do for technology?”. Brewer, who is a PhD candidate in the Informatics department at the University of California, Irvine and a collaborator of Paul Dourish in the Laboratory for Ubiquitous Computing and Interaction (LUCI), basically presented how ethnography, as a methodological […]

25 April 2009
European Commission launches public consultation on design as a driver of user-centred innovation

Yesterday, the European Commission launched a public consultation on design and innovation on the basis of a recent Commission staff working document on “Design as a driver of user-centred innovation“. The aim of the public consultation on design and innovation is to find out what could be done at EU level to further support the […]

11 April 2009
LIFT France and I Realize Italy

Last month I announced that the next LIFT conference would take place in Marseilles, France on 18-20 June this year. Entrepreneurs, researchers, artists, designers, and activists who are inventing radically new ways to innovate, design, produce, trade, exchange and manage, will be coming to LIFT France to express their vision of a “hands-on future”, a […]

1 March 2009
KashKlash booklet now online

After the project, the collaborative website, the game, now also the booklet. KashKlash is an open forum and web project focusing on alternative economies in a post-money future. What will such a world look like? How will the concept of value be measured? What concepts will shape the formal and informal economies? Bright thinkers from […]

1 March 2009
The KashKlash game at LIFT09

We just came back from the LIFT conference and have lots to blog about. Our LIFT experience started off with the KashKlash game, an action-packed workshop that explored alternative methods of exchange [and I helped prepare]. The focus was on a possible future ecosystem – in a new world where today’s aging, less useful and […]

27 January 2009
Two Experientia/Vodafone workshops at the upcoming LIFT conference

Experientia, in collaboration with the Vodafone User Experience team, is running two workshops on 25 February at the upcoming LIFT conference to present the results of two recent projects and explore their impact. KashKlash: exchanging the future Join us for a workshop to explore alternative methods of exchange. The focus is on a possible future […]

13 December 2008
Transformeurs 2009

Over the last few years many terms have been proposed to describe the future of the internet: pervasive computing, ubiquitous computing, ambient intelligence, physical computing, to the frustration of some. In the end the Internet of Things seems to have won and I am very pleased about that, as it is a term which is […]

12 December 2008
Bruce Sterling’s brixels

Bruce Sterling looked at the KashKlash questionnaire results and condensed it all into four narrative future scenarios. An excerpt from the last one: But then his son — who had gone into “cloud design,” God help him — started referring to bricks as “brixels.” A brick house was a byword for solidity. “Solid as a […]

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